Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist guests with inquiries and provide top-notch service in a luxury hotel setting.
- Company: Join The Clermont Charing Cross, a stunning 4-star hotel in the heart of London.
- Benefits: Enjoy flexible hours, employee discounts, and a vibrant work environment.
- Why this job: Be part of a dynamic team in a prestigious location, enhancing guest experiences daily.
- Qualifications: No prior experience needed; just bring your passion for hospitality and a friendly attitude.
- Other info: Perfect for students looking to gain valuable experience in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Clermont Charing Cross
What youll be doing
Are you the go-to person for t…
ZIPC1_UKCT
Guest Services & Concierge Team Member employer: The Clermont Charing Cross
Contact Detail:
The Clermont Charing Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & Concierge Team Member
✨Tip Number 1
Familiarise yourself with the local area, especially around Charing Cross. Knowing the best restaurants, attractions, and events will help you stand out as a knowledgeable concierge.
✨Tip Number 2
Practice your communication skills. As a Guest Services & Concierge Team Member, you'll need to interact with guests from diverse backgrounds, so being articulate and friendly is key.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples where you've successfully handled difficult situations or provided exceptional service, as this will demonstrate your capability in a fast-paced environment.
✨Tip Number 4
Network with current employees or professionals in the hospitality industry. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Guest Services & Concierge Team Member
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Guest Services & Concierge Team Member. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond for guests or clients in previous roles, as this is crucial for a position in hospitality.
Showcase Local Knowledge: Since the role involves being knowledgeable about local attractions and events, mention any familiarity you have with London’s hotspots. This can set you apart from other candidates who may not have the same level of insight.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Address it to the hiring manager if possible, and explain why you are passionate about working at The Clermont Charing Cross specifically.
How to prepare for a job interview at The Clermont Charing Cross
✨Know the Hotel and Its Surroundings
Familiarise yourself with The Clermont Charing Cross and its unique offerings. Understand its location, nearby attractions, and what makes it stand out as a luxury hotel in London. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Excellent Customer Service Skills
Prepare to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a guest. Highlight your ability to handle difficult situations with grace and professionalism, as this is crucial for a Guest Services & Concierge Team Member.
✨Showcase Your Local Knowledge
As a concierge, being well-informed about local events, restaurants, and attractions is key. Brush up on current happenings in London and be ready to suggest places or activities that guests might enjoy. This will demonstrate your proactive approach to enhancing the guest experience.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask the interviewer about the hotel's culture, team dynamics, or future initiatives. This shows your genuine interest in the position and helps you assess if the hotel aligns with your career goals.
