Front of House Team Member - Shoot Captain

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.

Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you’re seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes.

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you’re passionate about making a positive impact, we’d love to hear from you!

And of course, we’re looking for someone who embodies our Clays values:

• SAFE - Is it safe? For our team, our guests, the business, and our partners.
• AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
• LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry.

What’s the Gig, you ask? Summary of position & key attributes:

Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big personalities who always bring fun and positive energy to our atmosphere.

You will run a section of our gaming pegs and control the guests' entire journey for multiple groups throughout the operation. Previous hosting and serving experience will help you in this role. You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them with placing food and drink orders. Moreover, you will ensure that they are looked after with our 12 steps of service, covering every stage of their experience.

You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section.

You will be a critical piece of the front-of-house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving people's competitive spirit and helping them engage with the game. As a Shoot Captain, you should be able to develop a rapport with the guests throughout their entire experience. You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit.

Your role will include but may not be limited to the following responsibilities:

• You will be highly competent with our booking system.
• On occasion you may run the reception and bookings for the service.
• You will support the events team with group reservations.
• You will be crucial to the smooth success of our corporate events.
• Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner.
• When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service.
• Able to flex your skills across our multiple front of house roles.

Skills, desired qualifications & attributes:

• Host or hospitality reception / bookings management preferred but not essential.
• Previous food and beverage service experience, restaurant or bar.
• Always looking for opportunities to improve your knowledge and abilities.
• Passionate about hospitality and creating amazing experiences.
• A keen eye for detail with excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles.
• Take initiative, can solve problems calmly and work well under pressure.
• Someone who really enjoys interacting with people.
• Love and engage with incredible food and beverage.

What you’ll get in return:

This role is offered with a competitive base salary of £12.40 per hour as well as weekly Tronc service charge distribution. Other great benefits include:

• Holiday: 32 working days holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Paid Breaks: We value your time and ensure you’re compensated for your breaks.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clays Academy, our online learning platform, and seize opportunities for growth within our expanding business.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.