Restaurant Manager - Haymarket Hotel - Food and Beverage

Firmdale Hotels is renowned for its luxury boutique accommodations and exceptional service. With properties in London and New York, we pride ourselves on creating memorable experiences for our guests. Our Haymarket Hotel is seeking a dedicated and dynamic Restaurant Manager to lead our food and beverage operations. If you are passionate about hospitality and thrive in a fast-paced, high-end environment, we want to hear from you!

As a Restaurant Manager at the Haymarket Hotel, you will be the driving force behind our food and beverage outlets. Your main responsibility will be to ensure seamless daily operations and exceptional customer service. You will work closely with senior management and your team to consistently exceed guest expectations.

Responsibilities:

1. Direct the floor management of all Food & Beverage departments, ensuring smooth and efficient service.
2. Conduct daily team briefings, providing updates on specials and essential information.
3. Proactively engage with guests to ensure their satisfaction through regular check-backs.
4. Deliver engaging training sessions to enhance service standards and product knowledge.
5. Collaborate with the Head Chef on menu development and refinement.
6. Work closely with the Bar Manager to curate wine and cocktail lists that complement our offerings.
7. Mentor and develop departmental managers to foster their growth and success.
8. Supervise the operations of the events department, ensuring seamless execution.
9. Manage labour schedules and rosters efficiently to optimise productivity.
10. Implement and supervise food safety and health & safety protocols.
11. Prepare forecasts, analyse performance, and manage budgets for Food & Beverage departments.
12. Develop and execute a promotional calendar to drive Food & Beverage sales.
13. Utilise social media channels to enhance Food & Beverage sales opportunities.
14. Monitor sales performance and uphold standards of upselling.
15. Set monthly departmental objectives and benchmark progress.
16. Oversee cash handling procedures and manage complaint resolution effectively.

What you Need:

1. Previous experience as a Restaurant Manager in a luxury hotel or upscale restaurant setting.
2. Exceptional attention to detail with a commitment to delivering outstanding standards.
3. Strong leadership and motivational skills to inspire and develop staff.
4. Proficiency in training and staff development methodologies.
5. Excellent communication skills, both verbal and written.
6. Impeccable personal presentation reflecting our brand’s ethos.
7. Resilience and a proactive approach to problem-solving.
8. Familiarity with Micros or similar hospitality software is desirable.

What We Offer:

1. Competitive salary plus service charge to be discussed at venue.
2. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
3. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
4. Discounted cinema tickets, gym membership, travel, retailers and restaurants
5. Complimentary meals on shift
6. Referral bonus scheme for recommending top talent
7. Flexible scheduling without split shifts
8. Dry cleaning service for work attire and discounted personal dry cleaning
9. Enhanced holiday allowance based on length of service
10. Season ticket loan for convenient commuting
11. Ongoing training, professional development, and fully funded English lessons
12. Regular social events, team activities, and fitness sessions
13. Benefits like cycle to work scheme and annual long service awards
14. One allocated paid day per year for volunteering work
15. Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
16. And much more!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

1. Times Best Places to Work 2024
2. The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
3. Manager of the Year – Helle Jensen – Cateys 2024
4. Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
5. Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
6. Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
7. Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
8. Warren Street Hotel – Travel & Leisure ‘IT List’ best hotels in the world
9. Whitby Hotel, Crosby Street and Warren Street – Michelin keys
10. The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London.
11. Number Sixteen – Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:

If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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