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- Tasks: Manage and enhance our CRM while collaborating with key stakeholders to drive business solutions.
- Company: Join a forward-thinking company focused on integrating technology for business growth.
- Benefits: Enjoy competitive salary, 25 days holiday, mental health days, and fun staff events.
- Why this job: Be part of a dynamic team that values innovation and offers opportunities for personal growth.
- Qualifications: 3+ years in CRM or systems architecture; strong cloud platform knowledge required.
- Other info: Role based in London with potential travel to Dublin; flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a versatile and technically skilled individual to join our team as a CRM Administrator. In this role, you will collaborate with the CTO, Business Intelligence Manager, Strategic Tech Lead, and other key business stakeholders to manage the CRM, design new technology infrastructure, and configure and deploy business software solutions across multiple departments.
This is an exciting opportunity to maintain the CRM and also build a fully integrated and automated solution across several areas of the business including Finance, HR, Legal, Sales & Product. Using the best in class technologies, you will help deliver, configure, automate and integrate digital solutions, aligning systems with organizational goals, ensuring seamless integration of data and processes across internal teams.
This role requires a blend of technical proficiency, project management skills, and a strong understanding of business operations to ensure that technology solutions will drive measurable value. This position offers the opportunity to influence business growth while ensuring that the company’s infrastructure, tools, and processes remain modern, secure, and efficient.
Key Responsibilities- Redesign and implement the current CRM using modern tools to support contract lifecycle management, payment processing, product provisioning, accounting and HR software integration, and other essential functions.
- Work with the Business Intelligence Manager to improve how our CRM connects with other systems.
- Collaborate with stakeholders to gather and analyze business requirements and translate these into technical solutions.
- Support the technical team to identify areas of improvement and opportunities to add value to the business through technology.
- Develop and maintain system architecture diagrams, data flow maps, and system documentation.
- Evaluate and recommend software platforms, technologies, and integration strategies and solutions.
- Configure and customize software systems (e.g. CRM, CLM, RMS) to support defined business processes.
- Manage user roles and access controls within systems, ensuring data security best practices and privacy standards are upheld.
- Work with the wider technical team to ensure the successful rollout of software systems.
- Execute end-to-end testing of system components, functionality and workflows.
- Provide training and guides to support end users and internal teams.
- Address system issues and support successful post-launch operations.
- Liaise with third-party vendors or developers as required.
- Continuously assess system performance and suggest improvements to enhance productivity, efficiency, and user experience.
- Relevant 3rd level qualification.
- Proven experience in CRM, systems architecture, or a related technical field (3+ years preferred).
- Strong understanding of cloud-based platforms, particularly CRMs (Hubspot beneficial), CLMs, and RMSs.
- Familiarity with agile project management methodologies.
- Willingness and ability to travel internationally as required.
- Self-motivated with a strong focus on results.
- Comfortable navigating and thriving in fast-paced environments.
- Strong analytical mindset with a proactive approach to problem-solving.
- Clear and confident communicator, both verbally and in writing.
- Curious, adaptable, and eager to learn and support new technologies.
- Collaborative and able to build strong professional relationships.
- Passionate about leveraging technology to drive business growth and innovation.
- Competitive Salary
- 25 Days Holiday (fixed) + 1 day off for your Birthday
- 2 Mental health days per year
- Statutory Pension Contribution
- Staff social events
Customer Relationship Management Administrator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Administrator
✨Tip Number 1
Familiarise yourself with the specific CRM tools mentioned in the job description, especially Hubspot. Understanding its features and functionalities will give you an edge during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the CRM and tech fields, particularly those who have experience in cloud-based platforms. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with agile project management methodologies. Be ready to share examples of how you've successfully managed projects in fast-paced environments, as this is a key trait they are looking for.
✨Tip Number 4
Showcase your analytical mindset by preparing to discuss how you've previously identified areas for improvement in systems or processes. This will demonstrate your proactive approach to problem-solving, which is crucial for this role.
We think you need these skills to ace Customer Relationship Management Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM administration, systems architecture, and project management. Use keywords from the job description to demonstrate that you meet the key requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about leveraging technology for business growth. Mention specific examples of how you've successfully managed CRM systems or collaborated with stakeholders in previous roles.
Showcase Technical Skills: Emphasise your technical proficiency with cloud-based platforms and CRMs, particularly Hubspot if applicable. Include any relevant certifications or training that demonstrate your expertise in these areas.
Highlight Soft Skills: Since the role requires strong communication and collaboration skills, provide examples of how you've effectively worked with teams or communicated complex technical information to non-technical stakeholders in the past.
How to prepare for a job interview at LinkedIn
✨Understand the CRM Landscape
Familiarise yourself with various CRM systems, especially Hubspot, as well as cloud-based platforms. Be prepared to discuss your experience with these tools and how they can be leveraged to improve business processes.
✨Showcase Your Technical Skills
Highlight your technical proficiency by discussing specific projects where you've redesigned or implemented CRM solutions. Be ready to explain your approach to system architecture and integration strategies.
✨Demonstrate Project Management Experience
Since the role involves collaboration with multiple stakeholders, share examples of how you've successfully managed projects in fast-paced environments. Emphasise your familiarity with agile methodologies and how they can benefit the team.
✨Communicate Clearly and Confidently
As a CRM Administrator, you'll need to liaise with various teams and vendors. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to ensure effective communication during the interview.
