Second Line Support Engineer

2nd Line Support EngineerMSP – Central LondonUp to £40,000We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills.Our client values a proactive, can-do attitude. You\’ll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses\’ infrastructure across London and further your career while doing it – we want to hear from you.Key Responsibilities:Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughlyTroubleshoot and support a wide range of environments, with a strong focus on networking infrastructureSupport Microsoft 365, Azure, and Windows Server environmentsManage and maintain network devices — ideally including Meraki, UniFi, or DrayTekAssist with the onboarding of new clients and contribute to infrastructure projectsLiaise directly with clients, providing updates and delivering high-quality customer serviceUse ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systemsMentor junior engineers and contribute to ongoing service improvementsKey Requirements:Previous 2nd Line experience within an MSP environment, supporting multiple clientsStrong networking skills – solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devicesGood knowledge of Microsoft 365 and hands-on experience with Microsoft AzureWindows Server and Active Directory administrationExperience with PowerShell scripting (bonus, not required)Experience with ConnectWise (desirable)Excellent communication skillsA proactive, problem-solving mindset and eagerness to learnIf you\’re looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration. Interviews taking place this week and next!