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- Tasks: Handle safeguarding referrals via phone and online, triaging and reporting effectively.
- Company: Join a dedicated team in the Adults' Multi Agency Safeguarding Hub focused on community safety.
- Benefits: Enjoy career growth, professional development, work-life balance, and a competitive benefits package.
- Why this job: Make a real impact in people's lives while working in a supportive and rewarding environment.
- Qualifications: Confident communication skills, IT proficiency, resilience, and a commitment to compassion and respect.
- Other info: Must have the right to work in the UK; no sponsorship available.
Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as a Case Worker, you’ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners.
Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we’re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don’t meet the people who use our service face-to-face, we’re the front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.
What you’ll be doing:
- Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalate cases to the management team.
- Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
- Preparing clear and concise reports.
- Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.
What we’re looking for:
- Confident telephone communication skills, and the ability to ‘type and talk’.
- Sound IT and record-keeping skills.
- Resilience and adaptability.
- Commitment to demonstrating the organisation’s values and behaviours, showing compassion, empathy and respect.
- Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview.
Why join us?
- Career growth: Our experienced Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker.
- Professional development: Continuous learning, mentoring and supportive supervision.
- Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
- Employee support: Access to Health Assured’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.
Case Worker (Adults' Multi Agency Safeguarding Hub) employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Worker (Adults' Multi Agency Safeguarding Hub)
✨Tip Number 1
Familiarize yourself with the Care Act (2014), especially Section 42. Understanding this legislation will not only help you in the interview but also demonstrate your commitment to safeguarding practices.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be handling calls, being able to communicate clearly and confidently over the phone is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your adaptability and resilience during the interview. Share examples from your past experiences where you've successfully navigated challenging situations, as this role can be fast-paced and demanding.
✨Tip Number 4
Research the partner agencies you’ll be working with, such as the police and health services. Understanding their roles and how they collaborate with MASH will give you an edge in demonstrating your readiness for the position.
We think you need these skills to ace Case Worker (Adults' Multi Agency Safeguarding Hub)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the responsibilities of a Case Worker in the Adults' Multi Agency Safeguarding Hub. Highlight your relevant experience and skills that align with the role.
Showcase Communication Skills: Since the role requires confident telephone communication skills, make sure to emphasize your ability to communicate effectively. Provide examples of how you've successfully handled similar situations in the past.
Demonstrate Compassion and Empathy: In your application, reflect on your commitment to demonstrating compassion, empathy, and respect. Share experiences where you have shown these qualities, especially in challenging situations.
Research the Care Act (2014): Familiarize yourself with the Care Act (2014), particularly Section 42. Mention your willingness to learn more about it in your application, as this shows initiative and readiness for the role.
How to prepare for a job interview at Hampshire County Council
✨Showcase Your Communication Skills
Since the role requires confident telephone communication, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios to enhance your ability to 'type and talk' effectively.
✨Research the Care Act (2014)
Familiarize yourself with the Care Act, especially Section 42, as it is crucial for the role. Being knowledgeable about this legislation will demonstrate your commitment and preparedness during the interview.
✨Demonstrate Compassion and Empathy
Prepare examples from your past experiences that highlight your compassionate communication skills. Show how you have handled sensitive situations with empathy and respect, which aligns with the organization's values.
✨Prepare for Fast-Paced Scenarios
Anticipate questions related to handling high-pressure situations. Think of instances where you successfully triaged cases or managed multiple tasks simultaneously, showcasing your resilience and adaptability.
