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- Tasks: Manage service calls and ensure high-quality service delivery in your area.
- Company: ASEL Integrated Security Solutions leads in innovative security solutions and risk modelling.
- Benefits: Enjoy competitive salary, overtime opportunities, and comprehensive training in a supportive environment.
- Why this job: Join a growing team that values professionalism and offers real impact in security solutions.
- Qualifications: Understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
- Other info: Participate in a 1 in 6 call-out rota and enjoy perks like Perkbox rewards.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Team as an Area Service Engineer at ASEL Integrated Security Solutions in the Peterborough and surrounding regions. At ASEL, we are pioneers in designing, developing, and delivering tailored security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs.
Position Overview: We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7. This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You will have the chance to make a difference in your service area while representing ASEL with pride and approachability.
What You’ll Do:
- Manage Your Service Area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
- Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
- Promote ASEL’s Values: Be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
- Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner.
Your Skills and Experience:
- A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
- A commitment to continuous learning, with ASEL providing ongoing training in company-specific procedures and other relevant areas.
- A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.
Key Responsibilities Include:
- Ensuring the smooth operation of your designated service area.
- Maintaining professionalism while troubleshooting and resolving client issues.
- Being vigilant about adhering to SLAs and always aiming to provide first-call solutions.
- Maintaining a positive image for ASEL through your appearance and conduct.
- Keeping your service vehicle well-maintained and clean.
Salary and Benefits:
- Competitive base salary based on experience, plus opportunities for overtime.
- Participation in a 1 in 6 call-out rota.
- Comprehensive training and development opportunities in a supportive environment.
Why Join ASEL? At ASEL Integrated Security Solutions, we are committed to cultivating talent and providing our employees with the resources and training necessary for their professional growth. If you are motivated, have a passion for security solutions, and are eager to contribute to our mission of excellence, we would love to hear from you!
Ready to take the next step in your career? Apply today to join our innovative team at ASEL Integrated Security Solutions!
Mission, core values & competencies: Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security Solutions Colleague Development Plan.
Equality & Diversity: ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Benefits:
- Perkbox recognition - rewards and discount platform
- Apprenticeship
- Employee of the month scheme
- £50 110% Club of outstanding performers who can receive large prizes and monetary rewards
- WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
- EAP - Employee Assistance Programme
- Progression opportunities within the company
- Ongoing training
Fire and security engineer employer: Argenbright Security Europe Limited
Contact Detail:
Argenbright Security Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire and security engineer
✨Tip Number 1
Familiarise yourself with ASEL's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their vision.
✨Tip Number 2
Network within the security industry, especially with professionals who have experience in fire and security systems. Attend relevant events or join online forums where you can connect with current employees or industry experts. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your experience with CCTV, Intruder, Access Control, and Fire systems. Be ready to explain how you've successfully managed service calls or resolved client issues in the past, as this will highlight your practical knowledge and problem-solving skills.
✨Tip Number 4
Showcase your commitment to continuous learning by mentioning any relevant training or certifications you have completed. If you’re currently pursuing further education in this field, make sure to highlight that as well, as ASEL values ongoing professional development.
We think you need these skills to ace Fire and security engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Area Service Engineer position. Tailor your application to highlight relevant experience with CCTV, Intruder, Access Control, and Fire systems.
Craft a Strong CV: Your CV should clearly outline your technical skills and experience in security solutions. Emphasise any previous roles that involved service delivery, customer interaction, or project management to demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and ASEL's mission. Highlight your commitment to professionalism and customer care, and provide examples of how you've successfully managed service areas or resolved client issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Argenbright Security Europe Limited
✨Know Your Technical Stuff
Make sure you have a solid understanding of CCTV, Intruder, Access Control, and Fire systems. Brush up on the latest technologies and be ready to discuss how you've applied your knowledge in previous roles.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've built strong relationships with clients. Highlight your friendly and approachable demeanour, as well as any experiences where you resolved issues effectively.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully troubleshot and resolved client issues. Emphasise your commitment to providing first-call solutions and adhering to SLAs.
✨Embrace ASEL's Values
Familiarise yourself with ASEL's core values and be ready to explain how you embody professionalism and customer care in your work. Show that you're not just looking for a job, but that you want to contribute to the company's mission of excellence.
