Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly IT support for users across various devices and systems.
- Company: Join a rapidly growing business with a dynamic IT team in North London.
- Benefits: Enjoy a competitive salary of £30,000 plus additional benefits.
- Why this job: Perfect for tech enthusiasts who love user interaction and problem-solving.
- Qualifications: Knowledge of PCs, laptops, and software management is essential.
- Other info: Opportunity to assist in exciting projects and system rollouts.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Support Engineer – £30,000 – North London, Tottenham
Keywords: 1st Line, IT Support, Service Desk, Helpdesk
A highly successful and rapidly growing business with offices across the UK is looking for a personable, friendly 1st Line Helpdesk Analyst to join their IT team. As the 1st Line IT Support Engineer, you will provide support to all users, troubleshooting issues across PCs, laptops, mobiles, and other IT systems. This role would suit a bright, engaging, positive technology enthusiast that enjoys a user-facing role.
Key Responsibilities:
- Support all users across IT systems including PCs, laptops, and mobile phones.
- Respond to all queries regarding software or hardware issues via email or phone.
- Handle support of service requests related to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
- Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved.
- Escalate complex problems to senior IT staff, as required, and manage communication between the user and IT.
- Manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources.
- Assist senior IT staff in projects and rollouts of new systems.
Minimum Requirements:
To be suitable, you will possess knowledge and some experience of the following:
- PC, Laptop, Tablet, and Printer hardware.
- Desktop operating systems; Windows 10/11 & Apple Mac.
- Microsoft Office 365 management.
- Mobile Device management system.
- Active Directory to the level of user management.
Preferred Knowledge:
Would be an advantage to have knowledge of:
- Basic TCP/IP networking / Switching / Routing.
- Microsoft Server.
- Hyper-V.
This is a great opportunity to join a forward-thinking, dynamic business in a role that will include both user support, BAU, and project work. The salary on offer for this role is up to £30,000 – plus benefits.
#J-18808-Ljbffr
1st Line Support Engineer - £30,000 - North London, Tottenham employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer - £30,000 - North London, Tottenham
✨Tip Number 1
Familiarize yourself with common IT support scenarios. Since you'll be troubleshooting issues across various devices, having a solid understanding of typical problems and their solutions will help you stand out during the interview.
✨Tip Number 2
Brush up on your communication skills. As a 1st Line Support Engineer, you'll need to explain technical issues in a user-friendly way. Practice how you would communicate complex ideas simply and clearly.
✨Tip Number 3
Get hands-on experience with Active Directory and Microsoft Office 365. If you can demonstrate your ability to manage user accounts and troubleshoot software issues, you'll show that you're ready for the role.
✨Tip Number 4
Research the company culture and values. Understanding what the company stands for will help you align your answers during the interview and show that you're a good fit for their team.
We think you need these skills to ace 1st Line Support Engineer - £30,000 - North London, Tottenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with PCs, laptops, and mobile devices. Mention any specific software or hardware you have worked with that aligns with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for technology and user-facing roles. Provide examples of how you've successfully resolved IT issues in the past and emphasize your communication skills.
Highlight Relevant Skills: Clearly list your knowledge of desktop operating systems like Windows 10/11 and Apple Mac, as well as your experience with Microsoft Office 365 and Active Directory. This will show that you meet the minimum requirements.
Showcase Problem-Solving Abilities: Include specific examples in your application that demonstrate your ability to diagnose and resolve technical issues. This could be through previous job experiences or personal projects.
How to prepare for a job interview at Ashdown Group
✨Show Your Enthusiasm for Technology
As a 1st Line Support Engineer, it's crucial to demonstrate your passion for technology. Share examples of how you've engaged with tech in your personal life or previous roles, and express your eagerness to help users solve their issues.
✨Prepare for Common Support Scenarios
Familiarize yourself with common hardware and software issues that users face, especially with Windows 10/11 and Apple Mac systems. Being able to discuss troubleshooting steps for these scenarios will show your readiness for the role.
✨Practice Your Communication Skills
Since this role involves user-facing support, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and empathetically with users.
✨Understand Active Directory Basics
Brush up on your knowledge of Active Directory, particularly user management tasks like creating and deleting accounts. Being able to discuss your experience or understanding of this will be beneficial during the interview.
