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- Tasks: Lead and support a friendly team while helping customers in-store.
- Company: Join Co-op, a community-focused retailer dedicated to customer service.
- Benefits: Enjoy 36 days holiday, a pension plan, virtual healthcare, and 30% off store products.
- Why this job: Grow your career with full training and a supportive work environment.
- Qualifications: Must be 18+ to authorize age-related sales; no prior experience needed.
- Other info: Flexible shifts available; apply easily via mobile without a CV!
The predicted salary is between 11000 - 14000 £ per year.
Job Description Closing date: 06-12-2024 Customer Team Leader Location: 78-80 Wigmore Lane, Luton, LU2 8AB Pay: £13.32 per hour Contract: 16-39 hours per week + regular overtime, permanent, full or part time hours Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deput…
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Finde heraus, was die Co-op von ihren Customer Team Leaders erwartet. Informiere dich über die Unternehmenswerte und die spezifischen Anforderungen der Rolle, um im Gespräch zu zeigen, dass du gut ins Team passt.
✨Tip Number 2
Bereite dich darauf vor, Beispiele aus deiner bisherigen Erfahrung zu teilen, die deine Führungsqualitäten und deine Fähigkeit zur Teamarbeit unter Beweis stellen. Denke an Situationen, in denen du ein Team erfolgreich geleitet oder unterstützt hast.
✨Tip Number 3
Sei bereit, Fragen zu deinem Umgang mit Kunden zu beantworten. Überlege dir, wie du in der Vergangenheit mit schwierigen Kunden umgegangen bist und welche Strategien du angewendet hast, um eine positive Kundenerfahrung zu gewährleisten.
✨Tip Number 4
Nutze die Gelegenheit, während des Interviews Fragen zu stellen. Zeige dein Interesse an der Rolle und dem Unternehmen, indem du nach den Möglichkeiten zur beruflichen Weiterentwicklung und den Schulungsprogrammen fragst, die Co-op anbietet.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Team Leader at Co-op. Highlight your leadership skills and experience in customer service in your application.
Use the Mobile Application: Since you can apply using your mobile device, ensure that you follow the prompts carefully. Take your time to fill out all sections accurately without rushing.
Showcase Your Availability: Be clear about your availability for varied shifts, including afternoons, late evenings, and weekends. This will demonstrate your flexibility and commitment to the role.
Highlight Relevant Experience: Even though a CV is not needed, use the application form to highlight any relevant experience in leadership or customer service. Provide specific examples of how you've successfully led a team or improved customer satisfaction.
How to prepare for a job interview at Co-op
✨Show Your Leadership Skills
As a Customer Team Leader, you'll be expected to coach and supervise your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and support others.
✨Understand the Company Culture
Familiarize yourself with Co-op's values and mission. During the interview, express how your personal values align with theirs, and demonstrate your commitment to providing excellent customer service.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be open to discussing your availability. Think about your preferred working hours and be ready to explain how you can be flexible to meet the store's needs.
✨Highlight Your Customer Service Experience
Customer service is at the heart of this role. Prepare to discuss your previous experiences in customer-facing roles, focusing on how you handled challenges and ensured customer satisfaction.