Business Process Improvement Manager, London

Business Process Improvement Manager, London

As our new Business Process Improvement Manager, you will play a key role in driving Business Process Management (BPM) practices at Aristocrat. The BPM Center of Excellence is part of the Global Strategy Delivery organization reporting to the Chief Strategy Officer. In this role, you will enhance operational efficiency and drive data-driven decision-making through robust BPM frameworks. Your primary responsibilities will include identifying areas for process optimization, implementing BPM methodologies, and leveraging advanced analytics to transform business operations. You will collaborate with cross-functional teams to ensure seamless integration of BPM practices and technologies, fostering a culture of continuous improvement.

This role will report to the Head of the Center of Excellence (Senior Director of Global Transformation). This role will be based in our London office on a hybrid basis; it may require travel to our global offices such as Sydney and Las Vegas on occasions.

What You’ll Do

1. Support the execution of Aristocrat’s BPM CoE roadmap.
2. Coordinate business process improvement strategies with internal stakeholders.
3. Monitor and support process stakeholders with process performance identification, analysis, and improvements.
4. Support Process Owners/Stewards in identifying process improvement opportunities with a view to enabling continual improvement across strategically targeted processes.
5. Support benchmarking activities with process stakeholders.
6. Serve as a subject matter expert in the BPM discipline.
7. Support and coach analysts/improvement specialists (CoE and wider organization).
8. Support the business with understanding improvement benefits and ROI.
9. Lead process mining project(s), owning the analysis outcomes with the support of Technical Data stakeholders, Platform Data SMEs, and process SMEs in the extract, transform, and load (ETL) into process mining/data analytics platform.

What We’re Looking For

1. Bachelor’s degree in Business, Process Science, Engineering, Data Science, or a related field with 5-7 years of related work experience.
2. Minimum three years of proven experience in BPM, process mining, process improvement, project management, and data analytics.
3. Lean Six Sigma Black Belt with demonstrated improvement experience (desirable).
4. Strong analytical and problem-solving skills.
5. Proficiency in BPM and process mining tools (e.g., BPMN, Celonis, SAP, Signavio, ARIS) and data analytics software (e.g., SQL, Python, Tableau, R).
6. Cross-functional team leadership experience and management consulting (internal or external), preferably within the gaming technology and media sectors.
7. Experience with the governance of BPM in a large global organization.

Please note this role is offered on a hybrid work basis with ideally 2 days a week in our London office.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of millions of people who love to play our casino and mobile games. We strive to lead the way in responsible gameplay and to lift the bar in company governance, employee wellbeing, and sustainability.

We aim to create an environment where individual differences are valued and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity. We offer a range of flexible working options through all our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V.

Travel Expectations: Up to 25%.

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