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For Companies At a Glance
- Tasks: Serve customers and create an unforgettable shopping experience in our luxury store.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage since 1913.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team.
- Why this job: Be an ambassador for a prestigious brand while building lasting relationships with clients.
- Qualifications: Experience in luxury retail, excellent communication skills, and a passion for fashion and art.
- Other info: Fluency in English is essential; other languages are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church\’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group\’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the \”ambassador\” who conveys the Brand\’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected. Other languages desirable.
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Contact Detail:
PRADA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor - Bond Street store
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding their unique approach to luxury fashion will help you convey this effectively to customers, showcasing your passion for the brand.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to providing an exceptional shopping experience.
✨Tip Number 3
Practice your interpersonal skills by engaging with people in various settings. Building rapport quickly is crucial in a client advisor role, so honing these skills will prepare you for creating lasting relationships with customers.
✨Tip Number 4
Consider visiting the Bond Street store before applying. Observing the store environment and customer interactions can provide valuable insights that you can reference during your interview, showing your genuine interest in the position.
We think you need these skills to ace Miu Miu - Client Advisor - Bond Street store
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Miu Miu's philosophy, values, and product offerings. This will help you convey your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in luxury retail, particularly in women's ready-to-wear. Emphasise your skills in customer relationship management and sales performance.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for fashion and luxury, as well as your ability to build long-lasting client relationships. Mention specific examples of how you've excelled in similar roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and engaging language to demonstrate your ability to connect with customers.
How to prepare for a job interview at PRADA
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Miu Miu brand during the interview. Share your knowledge about current trends and how they relate to the brand's philosophy, as this will demonstrate your enthusiasm and alignment with their values.
✨Demonstrate Excellent Communication Skills
As a Client Advisor, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would engage with customers and build lasting relationships, showcasing your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare examples from your past experiences where you successfully handled customer complaints or exceeded sales targets, highlighting your proactive approach and ability to work under pressure.
✨Research the Brand and Competitors
Familiarise yourself with Miu Miu's latest collections, campaigns, and its position within the luxury market. Understanding the competitive landscape will allow you to speak knowledgeably about the brand and demonstrate your commitment to staying informed about industry trends.
