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For Companies At a Glance
- Tasks: Be the brand ambassador, maximizing sales and creating unique customer experiences.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage since 1913.
- Benefits: Work in a creative, international environment with opportunities for professional growth.
- Why this job: Engage with fashion, art, and design while building lasting client relationships.
- Qualifications: Experience in luxury retail, fluent in English and Russian, with strong communication skills.
- Other info: Proactive role in a dynamic team, focused on excellence and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church\’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group\’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the \”ambassador\” who conveys the Brand\’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English and Russian expected.
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Miu Miu - Client Advisor Russian Speaker - Harrods employer: PRADA
Contact Detail:
PRADA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor Russian Speaker - Harrods
✨Tip Number 1
Familiarize yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you convey it effectively to customers, making you a more compelling candidate.
✨Tip Number 2
Brush up on your knowledge of current fashion trends and competitors in the luxury sector. Being well-informed will not only impress during interviews but also demonstrate your passion for the industry.
✨Tip Number 3
Practice your communication skills in both English and Russian. Since fluency in both languages is required, showcasing your ability to engage with clients in their preferred language can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully built long-lasting relationships with clients in previous roles. Sharing specific stories will highlight your experience and problem-solving skills, which are crucial for this position.
We think you need these skills to ace Miu Miu - Client Advisor Russian Speaker - Harrods
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Miu Miu's philosophy, values, and product offerings. This will help you convey the brand's message effectively in your application.
Highlight Relevant Experience: Emphasize any previous experience in luxury retail or client advisory roles. Showcase your ability to build relationships with clients and your passion for fashion and art.
Showcase Language Skills: Since fluency in Russian and English is required, make sure to highlight your language proficiency clearly in your CV and cover letter.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Use keywords from the listing to demonstrate your fit for the role.
How to prepare for a job interview at PRADA
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Miu Miu brand during the interview. Share specific examples of how you stay updated on fashion trends and your favorite pieces from the collection.
✨Demonstrate Your Client Relationship Skills
Prepare to discuss your experience in building long-lasting relationships with clients. Highlight any successful strategies you've used in previous roles to foster loyalty and enhance customer experiences.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice handling various scenarios, including difficult customer complaints, to showcase your problem-solving skills and ability to maintain a positive store environment.
✨Highlight Your Communication Skills
Since fluency in English and Russian is essential, be prepared to demonstrate your language skills. Engage confidently in both languages during the interview and emphasize your excellent communication abilities, which are crucial for this client-facing role.
