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For Companies At a Glance
- Tasks: Join our Solutions Engineer team to support customer success and retention.
- Company: Darktrace is a leader in cybersecurity, known for innovative solutions.
- Benefits: Enjoy 23 days of holiday, private medical insurance, and a birthday day off.
- Why this job: Accelerate your career with extensive training and become a trusted advisor in cybersecurity.
- Qualifications: Technical background in solutions engineering and a passion for cybersecurity are essential.
- Other info: Fluency in a European language is a plus but not required.
The predicted salary is between 36000 - 60000 £ per year.
What will I be doing:
Following the rapidly continued growth of our customer base, Darktrace is looking to add to our team of Solutions Engineers. These fast-paced, technical, and customer-facing roles support our sales and customer success teams in ensuring customer needs are met. This particular vacancy sits within our post-sales strategic customer team, focusing on our larger clients as they approach the end of their contracts.
You will use your expertise to provide technical post-sales support to existing Darktrace Customers, partnering with Account Executives and Customer Success Managers to ensure we retain existing customers and support them towards adopting more of our products and services. This role offers accelerated career development and numerous opportunities for personal advancement. You’ll be provided with extensive training and support as you build upon your existing skills in this role.
You’ll be the go-to technical point of contact between clients, partners, and internal teams here at Darktrace, providing your passion and expertise on our cutting-edge cybersecurity solutions to become a trusted advisor to our clients. Your technical excellence will be highly valued as you meet client and internal team needs, ultimately leading to increased revenue and client satisfaction. You will also be:
- Helping Darktrace customers to realize the maximum value from their existing Darktrace products and services, as well as identifying where they can benefit from additional Darktrace offerings. Working with a wide variety of customer stakeholders to address their needs, from technical teams to C-level Executives.
- Designing and building custom client integrations and defining solution architectures.
What experience do I need:
We welcome applications from candidates that come from a technical background with extensive solutions engineer experience in pre-sales/post-sales engagements.
Ideally, you’ll have an avid interest in cybersecurity with a strong knowledge of network and security devices/systems (e.g., Cisco, Juniper, Firewalls, IDA, IPS, SIEM, as well as knowledge of TCP/IP and common networking protocols). You’ll also likely have:
- Excellent interpersonal skills (written and verbally) and the ability to share complex technical information in a compelling way.
- Strong knowledge in both on-premise and cloud networking.
- Strong problem-solving skills and a client-oriented mindset.
- Fluency in an additional European language is desirable but not essential.
Benefits we offer:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner, and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
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Solutions Engineer (Renewals) (Strategic) employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer (Renewals) (Strategic)
✨Tip Number 1
Familiarize yourself with Darktrace's products and services. Understanding the technical aspects of their cybersecurity solutions will help you engage more effectively with clients and demonstrate your expertise during the interview process.
✨Tip Number 2
Network with current employees or industry professionals who have experience in similar roles. This can provide you with valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully supported clients in a technical capacity. Highlighting your problem-solving skills and client-oriented mindset will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and developments in cybersecurity. Being knowledgeable about current challenges and innovations in the field will not only impress your interviewers but also show your passion for the industry.
We think you need these skills to ace Solutions Engineer (Renewals) (Strategic)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Solutions Engineer position at Darktrace. Understand the key responsibilities and required skills, especially focusing on technical expertise in cybersecurity and customer engagement.
Highlight Relevant Experience: In your application, emphasize your previous experience as a Solutions Engineer, particularly in post-sales engagements. Showcase your technical background and any specific knowledge of network and security devices that align with the role.
Showcase Interpersonal Skills: Since this role requires excellent communication skills, make sure to provide examples of how you've effectively communicated complex technical information to clients or stakeholders in your past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your interest in cybersecurity and any additional European languages you speak, as this could set you apart from other candidates.
How to prepare for a job interview at Darktrace
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in detail, especially your experience with cybersecurity solutions and networking devices. Highlight specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Customer-Centric Mindset
Since this role is heavily focused on customer interactions, share examples of how you've successfully addressed client needs in previous positions. Emphasize your ability to communicate complex technical information clearly and effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to design custom solutions. Think of scenarios where you've had to integrate different technologies or address unique client requirements, and be ready to explain your thought process.
✨Research Darktrace's Products and Services
Familiarize yourself with Darktrace's offerings and recent developments in the cybersecurity field. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.
