HR Operations Manager, EMEA

The Walt Disney Company (TWDC) is currently looking for a Regional HR Manager to join our Group Human Resources Operations (GHRO) team on a fixed-term basis.

Your role will lead a team responsible for all HR operational needs of employees across multiple EMEA markets. You’ll focus on ongoing client needs and interface with them for assessment of new work, services, processes, and escalated issues. Additionally, you’ll closely interact with peer Regional Managers and be a thought leader, developing operational strategies that support the ongoing evolution of the GHRO organization. Another important part of your role will be to identify opportunities for continuous improvement and efficiencies for increased productivity and exceptional customer service. Utilizing a variety of sources, data, and metrics, you will identify strategies for efficiencies and increased productivity.

This role is a hybrid opportunity working 4 days in the office.

What You Will Do:

1. Leadership:
   • Lead work and daily activities for the GHRO organization to ensure Service Level Agreements (SLAs) are met and issues are resolved with regional clients.
   • Provide onsite expertise and escalation support to team and enterprise clients on GHRO work.
   • Directly support enterprise clients on time-sensitive or highly confidential work.
   • Direct team performance. Identify areas of opportunity such as training, scheduling, performance management, communication, and recognition that will enhance the work environment and team success.
2. Strategy Development and Execution:
   • Identify opportunities to drive the business forward by identifying and planning changes to the business considering client needs, customer experience, technology, and SLAs.
   • Engage and influence regional clients and support the GHRO management team to implement operational strategies.
   • Lead on prioritization of overall team delivery in line with GHRO and business priorities.
   • Be proactive in identifying and understanding client, segment, and market business models, priorities, and cultural nuances as an input to operational strategy development and execution.
   • Apply critical thinking and act as a thought partner with senior leadership to integrate new work, processes, businesses, markets, and projects across the region and where appropriate the enterprise.
   • Leverage technology to improve the employee experience, increase productivity, and build a GHRO community.
   • Gain an effective level of business awareness to provide a consultative approach to the delivery of HR services.
3. Global HR Operations Community Building and Team Development:
   • Build a community among all GHRO employees.
   • Identify and drive team training and development opportunities.
   • Lead GHRO team members through change associated with new technology, new processes, new team members, and a growing, global clientele.

Required Qualifications & Skills:

1. Bachelor’s degree in Human Resources, Business, or related field or equivalent experience.
2. Strong, demonstrable leadership experience or HR functional expertise.
3. Previously worked in an HR Operations or similar environment with strong understanding of HR Information Systems (ideally ServiceNow, Workday, SAP).
4. Experience managing teams through change.
5. Experience in managing remote teams.
6. Multi-lingual (English and ideally fluent in one other European language).
7. Demonstrated leadership skills with a focus on developing talent within the organization.
8. Proven political savviness at building professional relationships and influencing stakeholders, including executives; demonstrated courage in the face of adversity.
9. Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of HR in mind.
10. Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills.
11. Ability to develop and implement operational and organizational strategies.
12. Ability to analyze productivity and hold employees accountable according to analytical/measurement data.
13. Self-motivated to take initiative and ownership on issues and identify when escalation is needed.
14. Ability to identify patterns that could indicate systemic issues.
15. Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences.

The Perks:

1. 25 days annual leave.
2. Private medical insurance & dental care.
3. Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free.
4. Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B, and ticketing.
5. Excellent parental and guardian leave.
6. Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.

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