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- Tasks: Lead a dynamic reservations team and manage the booking process for luxury golf experiences.
- Company: Join Cabot, a global leader in world-class golf destinations with stunning properties worldwide.
- Benefits: Enjoy competitive salary, pension scheme, free parking, staff events, and golf privileges.
- Why this job: Be part of a vibrant team that creates unforgettable guest experiences in breathtaking locations.
- Qualifications: Strong numeracy and literacy skills; hospitality experience preferred but not essential.
- Other info: Flexible hours with opportunities for personal development and team leadership.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Cabot Collection Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot HighlandsLocated in Inverness, Scotland, Cabot Highlands is surrounded by the breathtaking Scottish Highlands and features a rugged landscape that hugs the Moray Firth shoreline. This 420-acre Cabot property is home to the renowned 18-hole Castle Stuart Golf Links, named among the world’s top 100 courses. Acclaimed architect Tom Doak is building a second 18-hole golf course at Cabot Highlands, Old Petty, on a pristine piece of land that plays around the property’s 400-year-old castle. Set to open for preview play in August 2025, the course offers natural contours, meanders along the shoreline, and winds through hillsides and expansive open land. Beyond golf, the destination offers incredible natural beauty and ample outdoor activities including hiking, cycling, fishing, falconry, and horseback riding. The town of Inverness is located ten minutes away and offers opportunities to experience the vibrant Scottish culture through Victorian-era marketplaces, cathedrals, museums and restaurants.Position Overview This position forms an integral part of our dynamic Reservations Team here at Cabot Highlands. This role opens the gateway to the guest experience and is the first point of contact for our clients. As we operate in a seasonal environment this role offers flexible hours which may include weekends and bank holidays in season with an adjustment in the off season to shorter days. You will be responsible for leading and inspiring a small but busy reservations team in a dynamic luxury golf setting. Core Responsibilities Reservations Systems ManagementOversee all aspects of the booking process with the ability to learn new systems and technologies.Customer Bookings ManagementHandling enquiries, resolving concerns, managing complaints, and addressing any booking discrepancies to ensure a smooth and efficient reservation experience.Revenue OptimisationDevelop and implement revenue strategies that support sales growth and maximise bookings, ensuring profitability while maintaining service excellence.Team LeadershipModel and demonstrate strong and steady leadership that supports, inspires, and motivate the reservations team, fostering a positive and high-performing work environment. Managerial & Personal DevelopmentManage HR processes related to leading a small team, while also taking a proactive approach to personal development by engaging with learning and growth initiatives provided by Cabot Highlands T&C Department.ReportingDeliver regular reports and actionable insights to the Director of Golf & Operations. Use data to make informed recommendations that drive departmental performance improvements.Guest ExperienceModel and uphold exceptional customer service standards to ensure every guest interaction is memorable, delivering a “magical” experience from the first point of contact.Team DevelopmentIdentify training and development opportunities within the team. Lead and support the implementation of new systems or process reviews that enhance efficiency and elevate service delivery.Qualifications, competencies and experienceExcellent level of Numeracy & Literacy skillsEducated to Advanced Higher level or equivalentExperience of hospitality or working in a golfing environment would be advantageousExperience in a similar role, ideally in a fast-paced hospitality/tourism setting preferably in a management position but not essentialSales experience and reaching target salesConfidence in managing a team and creating a culture of excellenceImpeccable communication skills – phone, email, and in-person.An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationshipsA “can-do” attitude, a collaborative spirit, and a genuine passion for being part of Cabots mission to provide a magical guest experienceAbility to negotiate and communicate well at all levels with internal and external stakeholdersWorking Hours Monday to Friday with limited weekend work over the season – April to October.Summer season 8am-5pm and 5 days per week, winter season 8am-4pm and 4 days per week. Physical DemandsProlonged periods of sitting at a deskProlonged periods of screen timeBenefitsCompetitive Salary in line with market rateCompany pension schemeAmple free staff parkingStaff events Golf PrivilegesSubsidised Gym membershipMeal when on dutyCompany Christmas PartyPlease send us an up to date CV and 1 A4 page telling us why you would be the perfect fit for this role at Cabot!
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LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with the latest reservation systems and technologies used in the hospitality industry. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness to adapt and lead a team effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your ability to resolve concerns and manage complaints, which is crucial for the Reservations Manager role.
✨Tip Number 3
Research Cabot Highlands and its unique offerings, especially the golf courses and local attractions. Understanding the brand and its commitment to exceptional guest experiences will help you align your vision with theirs during discussions.
✨Tip Number 4
Prepare to discuss your leadership style and how you can inspire a small team. Think about specific strategies you would implement to foster a positive work environment and enhance team performance, as this is a key aspect of the role.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. Emphasise any previous roles that involved reservations management or customer service, particularly in a luxury setting.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Reservations Manager at Cabot Highlands. Mention specific aspects of the job description that resonate with you and how your skills align with their mission to provide a magical guest experience.
Showcase Your Leadership Skills: Highlight your ability to lead and inspire a team. Provide examples of how you've successfully managed a team in the past, focusing on your approach to fostering a positive work environment and driving performance.
Demonstrate Your Analytical Mindset: Include examples of how you've used data to inform decisions in previous roles. Discuss any revenue optimisation strategies you've implemented and how they contributed to sales growth and improved guest experiences.
How to prepare for a job interview at LinkedIn
✨Know the Company Inside Out
Before your interview, make sure to research Cabot Collection thoroughly. Understand their properties, values, and what sets them apart in the golf and hospitality industry. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past. Highlight any experience you have in training or developing team members.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring a smooth reservation process. Think of specific examples from your previous roles where you successfully resolved issues or enhanced the guest experience, as this is crucial for the position.
✨Demonstrate Your Analytical Mindset
The role requires an analytical approach to revenue optimisation and performance reporting. Be ready to discuss how you've used data to inform decisions in past positions, and think about strategies you could implement to maximise bookings at Cabot Highlands.
