Apprentice Insurance Officer

Job Title: Insurance Officer (Apprenticeship)

Salary Range: £24,684 – £33,316 (with potential to £38,566 after successful completion of apprenticeship and work experience)

Permanent Full-Time (36 hours)

Location: Wandsworth

Other essential information: Commitment to apprenticeship training or hold relevant qualification and/or significant insurance officer experience either with local authority or other public sector experience.

Are you an enthusiastic and capable individual who is seeking to either commence or develop a career in Insurance?

Would you like to join a customer-focused team that provides services to Richmond and Wandsworth Councils?

If yes, this role might be perfect for you!

About the role:

You will require a confident telephone manner and the ability to input concise and accurate notes onto our claims management system (LACHS), enabling colleagues and supervisors to readily understand the current status of the claim.

You will need to have an analytical mind and the ability to objectively evaluate data presented to determine how best to progress claims or produce summary reports to meet service delivery standards.

You will be one of four insurance officers who deliver this service for Richmond and Wandsworth Councils within a supportive managed environment.

Objective of role:

You will be expected to administer a diverse range of claims made against London Councils, progressing claims within clearly defined timescales (e.g., processing new claims within 24 hours of receipt). As an apprentice, you will have an average active case load of 50, which will rise to an average of 150 as an experienced insurance officer.

You will be responsible for responding to general queries via telephone or in writing on a daily basis.

You will need to have an eye for detail and the ability to self-manage competing priorities daily. You will be required to work independently and collaboratively with the team, with the ability to flex your working hours during periods of high service demand.

Essential Qualifications, Skills and Experience:

Please ensure that you explain why you believe you meet the key objectives for this role and have all of the essential skills highlighted below within your supporting statement .

1. A desire to commence a career in insurance (at an apprentice level), or a detailed understanding of the principles of insurance as one of the measures used to protect the public purse (for an experienced Insurance Officer).
2. Good analytical and IT skills, preferably Microsoft Office, with experience of using spreadsheets and document writing software.
3. Good verbal and written communication skills, including the ability to deal with sensitive information addressing the needs across a diverse range of people.
4. Excellent customer service skills with a commitment to providing a high level of customer care to all insurance claimants and internal customers.
5. GCSE level or equivalent qualifications including as a minimum English Language and Mathematics at Grade 4 or above.

Indicative Recruitment Timeline:

Closing Date: Sunday 17th March 2025

Shortlisting Date: W/C 21st March 2025

Interview Date: 03rd April 2025

Test/Presentation: Job relevant test for one hour immediately prior to interview.

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information:

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974, and as such, appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees, such as 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan.

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