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- Tasks: Support customers with application issues and deliver training on-site.
- Company: Join a leading diagnostics company making a difference in healthcare.
- Benefits: Competitive daily rates and the chance to work in a dynamic field role.
- Why this job: Gain hands-on experience while helping customers solve real-world problems.
- Qualifications: Essential: Strong technical background and excellent communication skills.
- Other info: This is a 12-month contract covering Scotland and the North of England.
The predicted salary is between 50000 - 60000 £ per year.
CK Group are recruiting for an Applications Product Specialist, to join a diagnostics company, this is a field based role, covering Scotland and North of England, on a contract basis for 12 months.
Salary:
Rates £200 – £230 per day PAYE or £265.27 – £305.06 per day UMB.
Applications Product Specialist Role:
- Be responsible for providing application, technical or scientific support to internal/external customers.
- Handle customer enquiries from the acceptance of application product problems through to case resolution.
- To deliver sustainable solutions for support cases.
- Deliver customer training.
- Provide on site support activities.
Your Background:
Essential:
- Tissue/Cellular Pathology/Histology background.
- Track record of user support in laboratory setting.
- Customer suppot and working under pressure.
- Must have Full (and clean) UK driving licence & car.
Desirable:
- Platforms – Cobas 4000, 6000, 8000, pro or pure (or equivalent platform).
- MSc Biomedical Science/Cellular Pathology.
- Track record of troubleshooting experience.
- Knowledge of CRM tools and their use.
Company:
Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.
Location:
This role is field based, covering Scotland and the North of England.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference in all correspondence.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
If this position isn\’t suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.
Contact Detail:
CK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Product Specialist
✨Tip Number 1
Familiarise yourself with the latest diagnostic technologies and applications relevant to the role. This will not only help you understand the products better but also enable you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the diagnostics field, especially those who work in application support. Attend industry events or join online forums to gain insights and potentially get referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples where you've successfully resolved technical issues or provided exceptional customer support, as this is crucial for the Applications Product Specialist role.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to tailor your responses and show genuine interest, making you a more attractive candidate for the position.
We think you need these skills to ace Applications Product Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Applications Product Specialist position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in providing technical or scientific support, especially in a field-based role. Use specific examples to demonstrate how you've successfully handled customer enquiries and delivered training.
Showcase Problem-Solving Skills: Since the role involves resolving application product problems, include examples of how you've approached and solved similar issues in the past. This will show your ability to deliver sustainable solutions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about the role and how you can contribute to the company. Make sure to address the specific needs mentioned in the job description.
How to prepare for a job interview at CK Group
✨Know Your Products
Familiarise yourself with the specific applications and products offered by the diagnostics company. Understanding their features, benefits, and common issues will help you demonstrate your expertise during the interview.
✨Prepare for Technical Questions
Expect to be asked technical questions related to application support and troubleshooting. Brush up on relevant technical knowledge and be ready to discuss how you've resolved similar issues in the past.
✨Showcase Your Customer Service Skills
Since the role involves handling customer enquiries and providing training, be prepared to share examples of how you've successfully managed customer relationships and delivered effective training sessions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented sustainable solutions. Highlight your analytical skills and ability to think critically under pressure.
