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For Companies At a Glance
- Tasks: Be the go-to person for customers, helping them with banking needs and enhancing their experience.
- Company: Join Natwest Group, a leader in customer service and financial solutions.
- Benefits: Enjoy a competitive salary, flexible rewards, 33 days holiday, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' financial journeys.
- Qualifications: Must be motivated, customer-focused, and possess strong communication and interpersonal skills.
- Other info: This is an 8-month fixed-term contract with flexible working hours.
The predicted salary is between 19700 - 29250 £ per year.
Join us as a Customer Service, Personal Banker in Southampton You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals We’ll look to you to proactively find ways to continually enhance our customer banking experience We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training We're offering this role for a period of eight months This job does not meet Skilled Worker visa sponsorship requirements What you'll do As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be: Having proactive conversations, understanding the needs of our customers and helping them with their banking needs Completing general banking requests such as payments, balance enquiries and transfers Helping customers to understand the different ways they can bank with us and the range of services we can offer Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience The skills you'll need To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand. You’ll also need: A passion for customer service and strong attention to detail The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals Strong interpersonal skills and the ability to work well as part of a team The commitment to develop new skills and responsibilities How we’ll reward you You’ll join us on a competitive salary starting of £24,750, pro rata for the hours you work. You’ll also benefit from: A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme A generous holiday entitlement of 33 days, pro rata for hours worked A monthly contribution to your retirement fund To find out more about the benefits we offer, check out our . What else you need to know Your working pattern You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays. Your learning journey Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too
Customer Service, Personal Banker - 8 Month Fixed Term Contract employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 8 Month Fixed Term Contract
✨Tip Number 1
Familiarize yourself with the financial products and services offered by the bank. Understanding these will help you engage in proactive conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of banking products clearly and confidently, which is crucial for this role.
✨Tip Number 3
Showcase your passion for customer service by sharing specific examples from your past experiences where you went above and beyond to assist a customer. This will highlight your commitment to providing outstanding service.
✨Tip Number 4
Research common challenges faced by customers in banking and think about how you would address them. Being prepared with solutions will demonstrate your proactive approach and readiness to enhance the customer experience.
We think you need these skills to ace Customer Service, Personal Banker - 8 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and skills required for the Customer Service, Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since this role is heavily focused on customer interaction, make sure to emphasize your customer service experience. Provide specific examples of how you've successfully assisted customers in the past and how you can enhance their banking experience.
Showcase Communication Abilities: Strong communication skills are essential for this position. In your application, demonstrate your ability to convey information clearly and effectively. You might include examples of how you've simplified complex information for customers or colleagues.
Express Motivation for Development: The company values individuals who are motivated to develop their careers. In your application, express your eagerness to learn and grow within the role. Mention any relevant training or certifications you are pursuing or plan to pursue.
How to prepare for a job interview at NatWest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to provide excellent service.
✨Demonstrate Strong Communication Skills
Prepare to discuss how you can explain complex banking products in a simple way. Practice articulating your thoughts clearly and concisely, as strong communication is key in this role.
✨Highlight Your Attention to Detail
Be ready to give examples of how you've maintained accuracy in previous roles. This could include handling transactions or managing customer requests without errors.
✨Emphasize Teamwork and Flexibility
Discuss your ability to work well in a team and adapt to changing situations. Provide examples of how you've collaborated with others to achieve common goals, especially under pressure.
