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- Tasks: Handle customer complaints with empathy and professionalism, ensuring fair outcomes.
- Company: Join a bank that values trust and customer service in a collaborative environment.
- Benefits: Enjoy a hybrid work model with remote options and a supportive team culture.
- Why this job: Develop your career while making a real impact on customer experiences.
- Qualifications: Passion for customer service, strong communication skills, and problem-solving abilities required.
- Other info: Work from home most days, coming into the office once a week for teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Complaints Handler If you have a passion for customer service and can deal with complaints in a calm and professional way, then you could thrive in this rewarding role You'll have a key part to play in building trust in the bank, and you’ll be recognised for your focus on doing the right thing This is an opportunity to develop your career in an environment with a friendly and collaborative culture Our team operates within a hybrid working model, so you’ll spend most of your time at home and coming into the office once a week to collaborate closely with your colleagues What you'll do As a Complaints Handler, you’ll be taking ownership of complaints and making sure that fair outcomes are achieved for our customers. This will include making sure that due consideration is given to customers who have suffered distress, inconvenience or financial loss. You’ll be dealing directly with our customers, providing empathy, listening to their concerns and communicating with them regularly as you resolve their complaint. Day to day, you’ll be: Making sure that all complaints are fully and accurately logged and updated on the complaints management system Making sure that the nature of the complaint is fully investigated and understood before responding Understanding and responding positively to any objections customers may have Building and maintaining strong working relationships with other parts of the bank to support the delivery of fair outcomes and great customer experiences Identifying areas for process, policy and service improvements The skills you'll need We’re looking for someone who has a passion for delivering outstanding customer service in a challenging environment, with a positive attitude. You’ll have a proven ability to deliver fair outcomes in difficult situations, demonstrating empathy and patience when dealing with a range of customers. We’ll also be looking for you to demonstrate: Strong communication and interpersonal skills Genuine empathy for a customer’s situation and needs Good problem solving and decision making skills Excellent attention to detail The ability to manage your own workload and prioritise accordingly
Locations
Complaints Handler employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common customer complaints in the banking sector. Understanding these issues will help you demonstrate your knowledge during the interview and show that you're prepared to handle similar situations.
✨Tip Number 2
Practice active listening skills. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will showcase your ability to empathize with customers and address their concerns effectively.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved complaints or difficult situations. Highlighting these instances will illustrate your problem-solving skills and your commitment to delivering fair outcomes.
✨Tip Number 4
Research the bank's values and customer service philosophy. Being able to align your answers with their mission during the interview will demonstrate your genuine interest in the role and your fit within their collaborative culture.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Complaints Handler position. Understand the key responsibilities and required skills, such as empathy, communication, and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and complaint handling. Use specific examples that demonstrate your ability to manage difficult situations and deliver fair outcomes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your skills align with the company's values and how you can contribute to building trust with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional.
How to prepare for a job interview at NatWest
✨Show Your Empathy
As a Complaints Handler, demonstrating genuine empathy is crucial. Prepare examples from your past experiences where you successfully handled customer complaints with understanding and care.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would address customer concerns.
✨Highlight Problem-Solving Skills
Be ready to discuss specific instances where you identified problems and implemented effective solutions. This will showcase your ability to deliver fair outcomes in challenging situations.
✨Demonstrate Attention to Detail
Since logging and updating complaints accurately is part of the job, emphasize your attention to detail. Share examples that illustrate your meticulousness in previous roles.
