Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients through onboarding, demos, and training while identifying growth opportunities.
- Company: Join a leading SaaS organisation making waves in the tech industry.
- Benefits: Enjoy remote work flexibility and a competitive salary of up to £35,000.
- Why this job: Be part of a dynamic team during an exciting growth phase and make a real impact.
- Qualifications: Experience with client relations, IT/software knowledge, and strong communication skills required.
- Other info: Occasional travel to the London area for team collaboration.
The predicted salary is between 28000 - 42000 £ per year.
Overview
This is a Customer Success Manager role for a growing SaaS business in the financial technology space. The role manages a portfolio of enterprise and mid-market accounts across Europe, with responsibility for renewals/retention as well as growth through upsell and cross-sell opportunities. Location: Hybrid, London.
Base pay range
This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What We’re Looking For
- 5+ years’ experience in Customer Success, Account Management or related roles.
- Proven track record managing accounts with significant ARR (c.£400k+).
- SaaS experience essential; exposure to financial SaaS or fintech strongly preferred.
- Confident, proactive, and organised, with the ability to operate in an agile business (not suited to large corporate backgrounds).
- Strong commercial acumen – able to spot, negotiate, and deliver upsell and cross-sell opportunities.
- Curious and hungry to learn quickly across a multi-product environment.
- Comfortable working with enterprise-level stakeholders and building long-term client partnerships.
- Private Medical Insurance
- Health Cash Plan
- Bike2Work Scheme
- Life Assurance
- Retirement Plan – 6% employer contribution
Key Responsibilities
- Manage a portfolio of accounts across Europe, with responsibility for retention, renewals, and growth.
- Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives.
- Identify and execute upsell and cross-sell opportunities across 5–6 product lines.
- Own all commercial aspects of your accounts, including renewal negotiations and expansion strategy.
- Work closely with internal teams to ensure seamless client experience and maximise value delivery.
- Maintain accurate records in the CRM, keeping processes organised and up to date.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Sales and Customer Service
- Industries: Financial Services and Software Development
Referrals increase your chances of interviewing at Maxwell Bond by 2x.
London, England, United Kingdom
#J-18808-Ljbffr
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges that customers face. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with current or former Customer Success Managers in similar companies. They can provide insights into the role and share tips on how to excel, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully supported clients or solved problems. Being able to articulate these stories will showcase your skills and fit for the position.
✨Tip Number 4
Stay updated on the latest trends in customer success and technology. Showing that you're proactive about learning and adapting will impress potential employers and highlight your commitment to the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and any previous roles where you've supported clients. Emphasise your understanding of business needs and solutions you've provided.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to support clients through onboarding and training, as well as your proactive approach to identifying growth opportunities.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that illustrate how you've effectively communicated with clients or collaborated with teams to meet client needs.
Highlight Technical Proficiency: Mention any experience you have with databases and spreadsheets, especially in an IT or software environment. This will show that you have the technical background needed to relay requirements to development teams.
How to prepare for a job interview at Maxwell Bond
✨Showcase Your Client Management Skills
Be prepared to discuss your previous experience in managing client relationships. Highlight specific examples where you successfully understood client needs and provided effective solutions.
✨Demonstrate Technical Knowledge
Since the role involves collaborating with development teams, brush up on your understanding of databases and spreadsheets. Be ready to explain how you've used these tools in past roles to support clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to proactively identify opportunities for growth or resolve client issues, and be ready to share those experiences.
✨Express Your Eagerness to Learn
The company values candidates who are keen to upskill. Share examples of how you've pursued professional development in the past and express your enthusiasm for learning new technologies or processes relevant to the role.
