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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts available; apply easily via mobile without needing a CV.
Closing date: 19-11-2025 Customer Team Member Location: 95 High Street Hurstpierpoint, Hassocks, BN6 9RE Pay: £12.60 per hour Contract: 14 hours per week + regular overtime, permanent contract, part time Working pattern: 6am-1pm, including weekends, additional availability to be discussed at interview. Role will also include working in our in-store bakery Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you\’ll do Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community – get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream– a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at (url removed)/apply-process and our inclusion commitments at (url removed)/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role involves varied shifts, showing that you're adaptable and willing to work different times will be a plus.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and required skills, as these will guide your application.
Highlight Relevant Experience: Even though a CV isn't needed, you should still mention any relevant experience or skills in your application. Focus on customer service roles or experiences that demonstrate your ability to work well with others and solve problems.
Show Your Enthusiasm: Express your genuine interest in working for the Co-op and your commitment to providing excellent customer service. Mention why you want to be part of their team and how you align with their values.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Set aside around 20 minutes to complete them, ensuring you are in a quiet environment where you can focus.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Demonstrate Team Spirit
Co-op values teamwork highly. During the interview, highlight experiences where you've successfully collaborated with others to solve problems or improve customer experiences. This shows that you can work well within a team environment.
✨Be Ready for Shift Flexibility
The role requires working varied shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to different schedules. This will show your commitment to the role.
✨Emphasise Problem-Solving Skills
The ability to handle challenges is crucial in retail. Prepare to discuss specific instances where you've effectively solved problems, whether related to customer service or operational issues. This will illustrate your positive approach to change and problem-solving.
