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- Tasks: Be the go-to tech support for our store network and head office.
- Company: Join a growing IT department in a dynamic company based in Nottingham.
- Benefits: Enjoy staff discounts, healthcare plans, pension schemes, and free tea & coffee.
- Why this job: Gain hands-on experience in tech support while working in a friendly environment.
- Qualifications: Bachelor's degree in Computing or equivalent experience with 2+ years in technical support.
- Other info: Occasional travel may be required; must have a full driving license.
About The Role Network Technician Due to the expansion of our clients IT Department we are looking for a new team member to take on the role of Network Technician. You will serve as the first point of contact for IT assistance to our store network and head office. This position is based onsite at our Head Office based in Nottingham, but occasional travel and overnight stays may be required. Key responsibilities are: 1st line support, diagnosing hardware and software faults and solving technical and applications problems Liaise with end-users to ensure issues are resolved Helpdesk support on a variety of back office applications Install and configure computer hardware, operating systems and applications Set up new hardware and recycle old hardware Approve permission change requests and starter and leaver management Assist with the support of Active Directory Ensure licences are assigned and/or renewed as needed Assist with the roll-out of new applications Liaise with external contractors and suppliers as needed Hardware Support – e.g. PCs, Laptops, printers, photocopiers, office moves etc. Management of Users/User Environment – Application management, network environment, PC and Desktop What you’ll need – skills and experience: The ideal candidate will be able to prioritise their own work load and adapt to any issues. We are looking for someone with a can-do attitude and the ability to build rapport with the rest of the business. You should be friendly and easy to talk to with effective communication skills. Key Skills Office 365 Administration & Support Windows 10 & 11 Administration & Support Active Directory, Azure and Exchange Administration New user setups and mailbox creation (User Accounts, Microsoft 365) Good problem solving ability & excellent attention to detail Strong communication and excellent interpersonal skills Have a full driving licence as travel to other sites will be required Qualifications / Education & Experience: Bachelors/Masters Degree in Computing or equivalent experience Experience using Office 365 administration 2 plus years experience in Technical Support Role Strong understanding of exchange online, SharePoint and One Drive Experience with Active Directory and Azure AD Desirable Skills: Veeam backup Cisco Meraki (Router & Switches Configuration) VMware Benefits What you’ll get in return for your commitment: * Staff Discounts * Healthcare Cash plans * A company pension scheme * Life Cover * Access to the Retail Trust, our well-being platform – offering a 24-hour helpline for a variety of support services * Discounts on 100's of high street & online brands including restaurants, holidays, and shopping * Role specific training and development * Proactive promotion of internal candidates * Paid Breaks * Free Tea & Coffee
Network Technician employer: Dynamix Recruitment ltd
Contact Detail:
Dynamix Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Technician
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and Windows 10 & 11. Having hands-on experience or certifications in these areas can significantly boost your confidence during the interview.
✨Tip Number 2
Prepare to discuss your problem-solving skills and provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to handle the 1st line support responsibilities effectively.
✨Tip Number 3
Since communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to conduct mock interviews with friends to refine your interpersonal skills.
✨Tip Number 4
Be ready to discuss your adaptability and how you prioritize tasks in a fast-paced environment. Highlight any experiences where you've had to juggle multiple responsibilities, especially in a technical support context.
We think you need these skills to ace Network Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Office 365, Windows administration, and Active Directory. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to prioritize tasks and adapt to challenges, as well as your effective communication skills that will help you build rapport with colleagues.
Highlight Relevant Experience: Clearly outline your previous roles in technical support, especially any experience with hardware installation, helpdesk support, and user management. Include any specific projects or achievements that showcase your skills.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dynamix Recruitment ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Office 365, Windows 10 & 11, and Active Directory. Highlight specific examples where you've successfully diagnosed and resolved technical issues.
✨Demonstrate Your Communication Skills
Since this role involves liaising with end-users, practice explaining technical concepts in simple terms. Show that you can build rapport and communicate effectively with non-technical staff.
✨Highlight Problem-Solving Abilities
Prepare to share examples of challenging technical problems you've faced and how you approached solving them. Emphasize your attention to detail and ability to prioritize tasks.
✨Understand the Company Culture
Research the company and its values. Be ready to discuss how your can-do attitude aligns with their team dynamics and how you can contribute positively to the work environment.
