Anthropologie Assistant Store Manager - Spitalfields, London

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Location

This position is located at 18-28 Old Spitafields Market Brushfields St, London, E16AN United Kingdom.

Role Summary

To achieve the Anthropologic mission of creating an ‘unimagined store experience’ by developing a store culture that fosters creativity, and inspires both the store team and the customer. Support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability, and loss prevention. Ensure appropriate feedback and guidance is given to execute a high rate of succession and employee development. Participate in building community relationships that reflect the Anthropologic culture.

What You’ll Be Doing

People

• Recruit, train and develop managers to increase the day-to-day productivity of the business.
• Assist with the development of the Management team to ensure succession planning is in place for individuals and the future growth of the business.
• Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired, and successful workforce.
• Uphold Company standards and act as a mentor, teacher, and positive role model to others.

Leadership and Communication

• Lead by example and inspire a shared vision by communicating store and company goals.
• Assist and participate with the roll-out of all new training and operational initiatives.
• Possess excellent communication skills in both written and verbal form.
• Manage and motivate the store teams to achieve an unimagined level of customer care.

Managing the Environment

• Coach the management team to take the initiative as leaders.
• Oversee all levels of customer service and ensure a positive store environment.
• Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement, and time management.
• Partner with the Store and Visual Manager to ensure shop floor work is carried out efficiently, with minimal impact on the customer experience.

Operations

• In the absence of the Store Manager, conduct walkthroughs with the Visual Manager and Department Managers regularly, providing constructive feedback and obtainable goals.
• Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures.
• Achieve the store stock loss goals.
• Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, with the sales floor fully replenished and product standards adhered to.
• Possess excellent organisational skills and have the ability to plan, organise, and execute projects by priority.
• Assist in upholding Company Health & Safety procedures at all times to protect employees and customers against accidents and incidents.

Merchandising and Display

• Facilitate communication between the Store Management and Visual team to enhance the store environment and efficiently execute all merchandising projects in a timely manner.
• Coach others to understand and interpret current fashion trends in local markets, generating creative solutions right for the Anthropologic customer.
• Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment.

Commercial Awareness

• Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends, and creative management of merchandise from receipt to sales.
• Exhibit a sound understanding of the store’s profitability and guide team members to utilise Company reports to react to trends and drive business.
• Stay abreast of current and local trends and have a sound knowledge of customer profiles.
• Demonstrate entrepreneurial skills to achieve and exceed store targets.

What You’ll Need

• Experience in a management role, working in a fast-paced but highly creative and customer-focused retail environment.
• Ability to positively impact results in sales, payroll, and stock loss.
• Proven record of developing a Management team and talented individuals.
• Ability to identify problems and implement creative solutions (back of house, scheduling, organisation).
• An appreciation and understanding of the Anthropologic culture and its appeal in the market.

The Perks

Work Life Balance:

• ‘Life Leave’ – one day a year to take time off for significant events in life, in addition to your annual leave entitlement.

Wellbeing:

• Employee Assistance program to support mental, physical, and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts:

• Up to 40% employee discount at all URBN Brands.

Travel:

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development:

• We offer structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.

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