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- Tasks: Create and manage technical documentation for web applications, including guides and tutorials.
- Company: Join Opus 2, a leader in LegalTech, transforming the legal industry with innovative solutions.
- Benefits: Enjoy flexible working hours, 33 days of annual leave, health insurance, and more perks.
- Why this job: Be part of a friendly team in Edinburgh, contributing to impactful projects with high-profile clients.
- Qualifications: 2+ years of technical writing experience; strong communication skills and attention to detail required.
- Other info: Hybrid work options available; engage in regular company social events and volunteer opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an enthusiastic Technical Writer to join a small team working on new web applications that provide digital workspaces to high-profile clients. This role will form part of the technical documentation side of development, working on creating the knowledge base for our web applications. The content produced will be for both internal and external audiences, and will consist of web pages, videos and in-app tutorials and guides.
You will be working closely with the Product, Development and Training Teams.
Most of our development work is undertaken in Edinburgh, with a number of engineers working remotely from other countries. You will be based in our new friendly office in central Edinburgh. Working hours are flexible and hybrid working will be available. We follow a light-touch agile process with a focus on delivery.
What You’ll Be Doing
- Creating and updating content in the product knowledgebase, managing documentation development through 6-week release cycles
- Owning and maintaining release notes and the Product Definition Document (PDD)
- Owning the structure and design of online support pages
- Working with our product and development teams to provide timely, accurate and consumable documentation
- Building a repository of in-app user support guides
- Contributing to the creation of training materials to support the client enablement team
- Acquiring a detailed knowledge of our products and solutions, and a deep understanding of end-user requirements.
Requirements
What we’re looking for in you
- 2+ years’ experience of software technical writing experience, creating user-friendly, articulate, well-organized, consistent content from scratch, with a keen eye for detail
- Interest in the tech sector and movements in the documentation and communication landscape
- Familiarity with basic image capturing and editing in relation to technical documentation
- Proactively identify documentation needs and gaps, establish feedback loops to gather and drive improvement, and then work closely with key stakeholders to prioritize and plan documentation updates
- Experience using technical authoring software tools
- Background in or understanding of software architecture, SaaS and Agile development processes useful (coding experience is not necessary)
- Strong ability to communicate, verbally and in writing, with a diverse range of people at all levels
- A talent for writing clearly, in plain English, to convey what are often complex technologies and processes
- Possess excellent content planning, editorial, and organisation skills
- Ability to work individually and within a team
- Ability to learn, research and use own initiative is essential.
Benefits
Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms using Opus 2.
Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:
- Contributory pension plan
- 33 days annual holidays, flexible working, and length of service entitlement
- Health Insurance
- Loyalty Share Scheme
- Enhanced Maternity and Paternity
- Employee Assistance Programme
- Electric Vehicle Salary Sacrifice
- Cycle to Work Scheme
- Calm and Mindfulness sessions
- A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
- Regular Company Social Events
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Technical Writer employer: Opus 2
Contact Detail:
Opus 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Familiarize yourself with the latest trends in technical writing and documentation. Follow industry leaders on social media and engage with their content to stay updated on best practices and tools that can enhance your writing.
✨Tip Number 2
Network with professionals in the tech sector, especially those involved in product development and training. Attend meetups or webinars to connect with potential colleagues and gain insights into the specific documentation needs of web applications.
✨Tip Number 3
Showcase your ability to create user-friendly content by developing a portfolio that includes examples of web pages, tutorials, and guides. Highlight your experience in managing documentation through release cycles to demonstrate your organizational skills.
✨Tip Number 4
Prepare for the interview by understanding the products and solutions offered by Opus 2. Be ready to discuss how your previous experience aligns with their needs and how you can contribute to creating effective documentation for their digital workspaces.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Writer as outlined in the job description. Familiarize yourself with the types of content you'll be creating, such as web pages, videos, and in-app tutorials.
Tailor Your CV: Highlight your relevant experience in software technical writing, especially any work that involved creating user-friendly documentation. Be sure to showcase your attention to detail and ability to communicate complex information clearly.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the tech sector and your interest in the role. Mention specific examples of how you've identified documentation needs and improved processes in previous positions.
Showcase Your Skills: If you have experience with technical authoring software tools or familiarity with Agile development processes, make sure to include this in your application. Highlight any relevant projects that demonstrate your ability to work both independently and as part of a team.
How to prepare for a job interview at Opus 2
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing work that demonstrate your ability to create clear, user-friendly documentation. Be ready to discuss your writing process and how you ensure consistency and clarity in your content.
✨Understand the Product and Audience
Research the company's products and the target audience for the documentation. Be prepared to explain how you would tailor your writing style to meet the needs of both internal teams and external clients.
✨Familiarize Yourself with Agile Processes
Since the company follows a light-touch agile process, it’s beneficial to understand how agile development works. Be ready to discuss how you can adapt your documentation practices to fit within this framework.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, documentation tools used, and how feedback is gathered for documentation improvements. This shows your interest in collaboration and continuous improvement.
