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For Companies At a Glance
- Tasks: Provide 1st/2nd line support and manage customer IT solutions.
- Company: Join a nationwide IT Solutions Provider in the heart of Westminster.
- Benefits: Enjoy a competitive salary of £30k and full-time hours with shift flexibility.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Must hold SC Clearance; experience in IT support and customer service is essential.
- Other info: Opportunity for occasional weekend shifts and involvement in a 24/7 support rota.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to £30k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others.
This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed.
Responsibilities
- Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices.
- Responding to customer requests for implementations or changes.
- Taking ownership of service-impacting issues and resolving them while keeping customers updated.
- Assisting the Service Desk in improving support tools, instructions, and processes.
- Supporting laptop & mobile phone builds, software installations, and ticket queue management.
- Being part of the 24/7 out-of-hours remote support rota.
- Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed.
Experience
- End User Device and OS Systems Management, OS Deployment, and Enterprise MDM
- Active Directory and Domain Management
- M365 Support
- Ensuring exceptional customer satisfaction
- Experience with ITSM tools
- A proactive, solution-oriented attitude
ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE.
Should you match the above requirements, don't hesitate – APPLY NOW!
EUC Engineer, SC Clearance, £30k, London employer: 106543
Contact Detail:
106543 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer, SC Clearance, £30k, London
✨Tip Number 1
Make sure you highlight your experience with End User Device and OS Systems Management in your conversations. This is crucial for the EUC Engineer role, and demonstrating your expertise can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with ITIL practices, especially Incident, Problem, and Change management. Being able to discuss how you've applied these practices in previous roles will show that you're ready to hit the ground running.
✨Tip Number 3
Since this role requires SC Clearance, be prepared to discuss your previous clearance experience or any relevant security protocols you've worked with. This will demonstrate your understanding of the importance of security in IT.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've resolved service-impacting issues in the past. This will help illustrate your proactive attitude and ability to maintain customer satisfaction.
We think you need these skills to ace EUC Engineer, SC Clearance, £30k, London
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an EUC Engineer. Highlight your experience in providing 1st/2nd line support and your familiarity with ITIL practices in your application.
Tailor Your CV: Customize your CV to reflect your relevant skills and experiences, particularly in End User Device management, OS Deployment, and M365 Support. Use specific examples that demonstrate your problem-solving abilities and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and solution-oriented mindset. Mention your SC Clearance status clearly, as it is essential for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 106543
✨Showcase Your Technical Skills
Be prepared to discuss your experience with End User Device and OS Systems Management, as well as your familiarity with Active Directory and M365 support. Highlight specific examples where you successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Since the role requires strong problem-solving skills, think of scenarios where you've taken ownership of service-impacting issues. Be ready to explain your thought process and how you kept customers updated during the resolution.
✨Emphasize Communication Skills
Effective communication is key in this role. Prepare to discuss how you've collaborated with team members or assisted customers in the past. Use examples that showcase your ability to convey technical information clearly.
✨Understand ITIL Practices
Familiarize yourself with ITIL Incident, Problem, and Change practices, as these are essential for the position. Be ready to discuss how you've applied these practices in previous roles to improve service delivery.
