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For Companies At a Glance
- Tasks: Manage client arrears and maintain tenant relationships in a dynamic team environment.
- Company: Join Workman, the UK's top independent commercial property management specialist with over 25 years of experience.
- Benefits: Enjoy hybrid working, study support, healthcare, wellness programmes, and lifestyle perks like gym memberships.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific qualifications needed; just strong maths and English skills, plus good IT proficiency.
- Other info: Flexible hours, social events, and a generous referral bonus make this an exciting workplace.
The predicted salary is between 18750 - 20833 £ per year.
ABOUT THE ROLE
Working in a close team of credit controllers in an exciting and fast-paced environment where you are responsible for high-profile clients, with support from your Manager and team. You will build relationships with your tenants and work closely with your Client Accountants, Treasury and Property Managers in order to give your clients the best service possible.
WHAT MATTERS MOST IN THIS ROLE
Building and maintaining close professional relationships with colleagues both within the credit control team and the wider business is essential in this role. Pro-activeness and going above and beyond is expected.
This role will involve daily liaising with tenants via telephone and email to ensure payment for all charges as received as per the terms of the lease.
To be successful in this role, you will require a high level of attention to detail, strong organisational, prioritisation and communication skills as well as being a good team player along with a desire to learn and develop within your role.
Some of your duties will include:
- Regularly liaising and working in conjunction with Property Managers and Client Accounts dedicated to specific Clients or properties
- Maintain tenant database with accurate details to assist in pursuing arrears
- Work with a minimum of supervision on the collection of overdue accounts
- Acting pro-actively prior to deadlines in contacting regular late payers
- Uses initiative to achieve targeted results, while promoting customer goodwill
- Daily liaison with Cashiers to enable correct information is available to the Property Managers
- Reconciliation of accounts when necessary
- Reporting directly to Clients on the progress of obtaining arrears
- Other ad hoc duties as and when required
WHAT WE EXPECT FROM YOU
A proactive, practical, and positive approach to work is required.
Excellent and professional communication skills with the ability to build good working relationships with your colleagues, both within Credit Control and the wider business.
No credit control qualifications are required for this role, however Previous experience in Credit Control is desirable.
- Maths & English G.C.S.E A-C
- Good Numeracy Skills
- IT & Software Skills, particularly Microsoft Outlook and Microsoft Excel
WHY WORKMAN?
- Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
- A full-time contract (35 hours a week) offers the core hours of 10am – 4pm, allowing additional flexibility to what time you can start work.
- Discretionary annual bonus and salary reviews.
- Healthcare, life insurance & wellness program.
- Long service additional holidays, your birthday off and an extra day between Christmas and New Year
- Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
- Social events throughout the year including a firm wide Christmas party!
- Generous referral bonus.
ABOUT WORKMAN LLP
As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.
We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.
We pride ourselves on the calibre of our employees and their unique skill sets.
For more information on working for Workman please visit Our People | Workman LLP
EQUAL OPPORTUNITIES
We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010
This job description does not form part of your contract of employment and the duties may be amended from time to time
Apply for this job
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Contact Detail:
Workman LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the property management sector, especially commercial and retail properties. Understanding the nuances of these types of portfolios will help you engage more effectively with tenants and colleagues.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be liaising with tenants and various teams, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Get comfortable with Microsoft Excel and other relevant software. Being proficient in these tools will not only help you manage tenant databases but also assist in producing accurate arrears reports.
✨Tip Number 4
Show your proactive side by preparing questions or suggestions related to credit control processes. This demonstrates your initiative and eagerness to contribute positively to the team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or similar roles. Emphasise your communication skills, attention to detail, and any experience with tenant management or financial reporting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to build relationships and manage arrears effectively.
Showcase Relevant Skills: Highlight your numeracy skills and proficiency in IT, particularly with Microsoft Outlook and Excel. Provide examples of how you've used these skills in previous roles to manage accounts or analyse data.
Prepare for Potential Questions: Think about how you would handle various scenarios related to credit control, such as dealing with difficult tenants or managing multiple accounts. Be ready to discuss these in an interview setting.
How to prepare for a job interview at Workman LLP
✨Showcase Your Communication Skills
As a Credit Controller, you'll need to communicate effectively with tenants and colleagues. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. Prepare examples of how you've successfully managed relationships in previous roles.
✨Highlight Your Attention to Detail
This role requires a high level of attention to detail, especially when managing arrears and producing reports. Be ready to discuss specific instances where your meticulous nature has helped you avoid errors or improve processes in your past work.
✨Demonstrate Your Teamwork Abilities
Since you'll be working closely with various teams, it's crucial to show that you're a team player. Share experiences where you've collaborated effectively with others, particularly in challenging situations, to achieve a common goal.
✨Prepare for Technical Questions
Familiarise yourself with Microsoft Excel and Outlook, as these tools are essential for the role. Be prepared to answer questions about how you've used these applications in your previous jobs, and consider brushing up on any relevant functions or features that could be beneficial in credit control.
