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For Companies At a Glance
- Tasks: Manage client arrears and maintain communication with tenants in a dynamic team environment.
- Company: Join Workman, the UK's top independent commercial property management specialist with over 25 years of client relationships.
- Benefits: Enjoy hybrid working, study support, healthcare, wellness programs, and lifestyle perks like gym memberships.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific qualifications needed, just strong math, English skills, and a proactive attitude.
- Other info: Full-time hours with flexible start times and fun social events throughout the year.
The predicted salary is between 18000 - 21000 £ per year.
About The Role
A Credit Controller who is responsible for managing arrears across a portfolio of clients, investing in diverse property portfolios consisting of commercial, industrial & retail properties.
The role will require working as part of a large team, maintaining regular and direct communication with the tenants within your portfolio to manage arrears on behalf of your clients, ensuring appropriate collection techniques are used. You will be required to work closely with our accounts teams including Client Accountants, Treasury Clerks and Property Managers to provide a best-in-class service to our clients.
What Matters Most In This Role
Building and maintaining close professional relationships with tenants, and colleagues both within the accounting teams and the wider business is paramount to your success. Using your initiative will be encouraged.
The role requires reviewing and managing the arrears of a portfolio of client investments, and ensuring appropriate chasing and collection techniques are employed.
You will be required to produce arrears reports with analysis and present to Property Managers and clients as required.
To be successful in this role, you will require a high level of attention to detail, strong organisational, prioritisation and communication skills as well as good team working skills and a desire to learn and develop within your role.
Other duties will include:
- Communication with tenants, by phone, email and letter
- Maintaining Tenant databases with accurate details
- Proactively contacting tenants based on their payment history
- Regular review of daily bank downloads to assist Treasury teams with correct allocation of incoming funds
- Reconciliation of tenant accounts
- Instructing collection agencies or legal action where authorized and follow through to completion
- Any other duties that will ensure the smooth running of the credit control department
Salary £21,000-£24,000
What We Expect From You
A proactive, practical, and positive approach to work is required.
Excellent, professional communication skills with the ability to build good working relationships with your colleagues, both within accounts and the wider business.
No credit control qualifications are required for this role, however, the following are key skill requirements:
- Math’s & English G.C.S.E 9-4/A-C
- Good Numeracy Skills
- IT & Software Skills, particularly Microsoft Outlook and Microsoft Excel
WHY Workman?
- Hybrid working to offer you a great work-life balance, with a minimum of three days in the office
- A full-time contract (35 hours a week) offers the core hours of 10am – 4pm, allowing additional flexibility to what time you can start work
- Study support
- Discretionary annual bonus and salary reviews
- Healthcare, life insurance & wellness programme
- Long service additional holidays, your birthday off and an extra day between Christmas and New Year
- Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few
- Social events throughout the year including a firm-wide Christmas party!
- Generous referral bonus
ABOUT Workman LLP
As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.
We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.
We pride ourselves on the caliber of our employees and their unique skill sets.
For more information on working for Workman please visit Our People | Workman LLP
EQUAL OPPORTUNITIES
We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.
This job description does not form part of your contract of employment and the duties may be amended from time to time.
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Credit Controller employer: Workman LLP
Contact Detail:
Workman LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with the property management industry, especially in commercial, industrial, and retail sectors. Understanding the nuances of these areas will help you communicate effectively with tenants and colleagues.
✨Tip Number 2
Brush up on your numeracy skills and Excel proficiency. Being comfortable with data analysis and reporting will be crucial when producing arrears reports and reconciling tenant accounts.
✨Tip Number 3
Develop strong communication techniques. Since you'll be interacting with tenants regularly, practicing clear and professional communication will help you build those essential relationships.
✨Tip Number 4
Show your proactive side! Think about ways to improve collection techniques or streamline processes within the credit control department. This initiative can set you apart from other candidates.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Credit Controller position. Understand the key responsibilities, such as managing arrears and maintaining communication with tenants, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasize your strong organizational, communication, and numeracy skills. Mention any experience you have in credit control or similar roles, even if it's informal or voluntary.
Showcase Teamwork Experience: Since the role requires working closely with various teams, include examples of how you've successfully collaborated with others in previous positions. This could be through projects, problem-solving, or achieving common goals.
Tailor Your Application: Customize your cover letter to reflect your understanding of Workman's values and the importance of building relationships with clients and colleagues. Use specific examples that demonstrate your proactive approach and attention to detail.
How to prepare for a job interview at Workman LLP
✨Showcase Your Communication Skills
Since the role requires excellent communication with tenants and colleagues, be prepared to demonstrate your ability to communicate clearly and professionally. Share examples of how you've successfully built relationships in previous roles.
✨Highlight Your Attention to Detail
Attention to detail is crucial for managing arrears and producing accurate reports. During the interview, mention specific instances where your attention to detail made a significant impact on your work or helped resolve an issue.
✨Demonstrate Your Teamwork Abilities
This position involves working closely with various teams. Be ready to discuss your experience in collaborative environments and how you contribute to team success. Highlight any relevant projects where teamwork was essential.
✨Prepare for Technical Questions
Familiarize yourself with Microsoft Excel and Outlook, as these tools are essential for the role. Be prepared to answer questions about your proficiency with these applications and provide examples of how you've used them in past positions.
