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- Tasks: Be the first point of contact for customers, handling queries and providing support.
- Company: Join a leading brand in a secure and growing industry based in Manchester.
- Benefits: Enjoy comprehensive benefits, paid leave, and extensive training resources.
- Why this job: Build strong relationships while progressing your career in a supportive team environment.
- Qualifications: A proactive attitude and willingness to learn are key; experience is a plus.
- Other info: Work on a rotating shift pattern with a strong focus on safety.
The predicted salary is between 24000 - 36000 £ per year.
Based in our Customer Monitoring Centre in Salford Quays, Manchester, you’ll be the first point of contact for our customers. Whether it’s handling account queries, providing technical support, or responding to live monitoring needs, you’ll build strong relationships and take full ownership of every enquiry. Working as part of an expert team, you’ll receive continuous training, cross-skilling opportunities, and career progression support, allowing you to build a rewarding future with a leading brand in a secure and growing industry.
What we offer
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Comprehensive benefits, including pension, life assurance, employee discounts, and employee assistance programmed
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Paid annual leave
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Outstanding product and on-the-job training with extensive resources
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A supportive, collaborative team environment
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Career progression opportunities through various pathways
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A strong focus on safety through our Zero Harm policy
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Access to our business resource groups
How you will do it
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Follow a rotating shift pattern: 2 days (7am-7pm), 2 nights (7pm-7am), followed by 4 days off
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Handle live alerts from customers’ security and fire systems
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Liaise with Police and Fire Control when required
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Manage customer service calls, ensuring adherence to company procedures
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Provide customers with operational advice for their security systems
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Schedule engineer visits and communicate with customers and engineers regarding appointments
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Input accurate information into computer systems
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Attend all required company training sessions
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Maintain customer confidentiality at all times
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A customer-focused mindset with a proactive attitude
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Alignment with our company values
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Strong ambition and a willingness to learn-extensive experience isn’t essential, as we support employee development
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Excellent telephone manner and strong attention to detail
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Fluent spoken and written English, with IT literacy
Preferred:
- Previous experience in a contact centre or customer service environment is advantageous.
Customer Service Advisor - ARC employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - ARC
✨Tip Number 1
Familiarize yourself with our company values and mission. During the interview, demonstrate how your personal values align with ours, especially regarding customer service and safety.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be handling customer calls, being articulate and clear is crucial. Consider role-playing scenarios to build confidence.
✨Tip Number 3
Research common customer service challenges in the security industry. Being knowledgeable about potential issues will help you provide better solutions and show your proactive attitude.
✨Tip Number 4
Highlight any previous experience in a contact center or customer service environment during your discussions. Even if it's not extensive, showing your willingness to learn and adapt can set you apart.
We think you need these skills to ace Customer Service Advisor - ARC
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as handling account queries and providing technical support.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or contact centers. Emphasize your communication skills, attention to detail, and any previous roles that demonstrate your ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as your proactive attitude and willingness to learn.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image.
How to prepare for a job interview at Johnson Controls
✨Show Your Customer Focus
Emphasize your customer service mindset during the interview. Share examples of how you've successfully handled customer queries or resolved issues in the past, demonstrating your proactive attitude and ability to build strong relationships.
✨Highlight Your Communication Skills
Since you'll be managing customer service calls, it's crucial to showcase your excellent telephone manner. Practice clear and concise communication, and be prepared to discuss how you would handle difficult conversations or provide operational advice.
✨Demonstrate Your Willingness to Learn
The company values ambition and a desire for personal development. Be ready to talk about your eagerness to learn new skills and adapt to different situations, especially in a fast-paced environment like a Customer Monitoring Centre.
✨Familiarize Yourself with the Role's Responsibilities
Understand the key tasks involved in the position, such as handling live alerts and liaising with emergency services. Prepare specific questions about these responsibilities to show your genuine interest in the role and the company's operations.
