Claims Operations Technician

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

The role involves delivering Claims operational services as well as Premium processing for outsourced MGA’s on behalf of the HDI Group Global Network, UK and Ireland Branch. Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external.

Key accountabilities:

• Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio.
• Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance.
• Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence.
• Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems.
• Receive policy, premium and claim bordereaux from providers and process in accordance to company guidelines.
• Identify and apply protocols to report and recover for all accounts requiring HDI funding.
• Reconciliations of claim and premium movements.
• Reconciliation of claim payments and reserves on multinational inter-company accounts.
• Cashflow management of large payments and outsourced escrow funds.
• Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary.
• Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner.
• Creating and updating operational process manuals and other procedure documentation.
• Assist with the documentation, maintenance and monitoring of compliance and governance initiatives.
• Support the Technical claims teams to review SLA compliance and internal and external audit requirements.
• Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team.
• Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives.
• Support in keeping intranet and website up to date.
• Produce regular and ad hoc operations and KPI reports, extracting data from internal systems.

Skills & experience:

• Experience in a claims, operational or administration role within insurance.
• Good understanding of insurance and the terminologies used.
• Accuracy and attention to detail.
• Competent user of Excel & Word.
• Good communication (written and oral) and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues.
• Able to organise own workload effectively to meet service standards.
• Deadline focused; able to work under pressure to meet tight deadlines.
• Good systems knowledge, experience of using systems to evaluate data.
• Good analytical and problem solving skills.
• Understanding of financial impact of technical data processed.

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.