Project Support Officer

We are looking for a dedicated Project Support Officer to become a vital part of the Refugee, Resettlement & Migration Service (RRMS).

In this position, you will deliver effective and efficient day-to-day support to the Refugee, Resettlement & Migration Service, which includes collating and analysing statistics for the continuous monitoring of project performance and progress, as well as planning available resources.

If you have excellent attention to detail, strong communication abilities and a methodical approach to working through problems, we would like to hear from you!

Salary : £31,586 to £34,314 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: Your base location will County Hall, West Street, Chichester PO19 1RQ with required countywide travel.

Interview Date: Wednesday 21 May 2025

This role requires the successful candidate to travel independently throughout the county to attend property viewings, working flexibly to meet family\’s needs and will feel comfortable utilising a translation service where required.

You will be expected to undertake aspects of health, safety, and compliance related tasks.

Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available.

About the job

In this role, you will provide support across the Refugee, Resettlement and Migration service in all project governance, documentation and delivery.

Any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:

• Overseeing the maintenance and change control of project documents, as well as planning, managing, and implementing several small projects in alignment with corporate project frameworks.
• Maintaining up-to-date records, providing detailed progress reports, and ensuring that all project information is collected, maintained, and archived in accordance with established project management standards.
• Fostering strong relationships with all colleagues within RRMS by collaborating on and supporting tasks such as sourcing property and accommodation for families, facilitating wrap-around service interventions, and implementing programs for families, including community activities and wellness initiatives.
• Managing multiple projects and tasks simultaneously while maintaining flexibility to adjust priorities as new work arises.
• Develop and implement procedures to ensure that requests for project information from the business are addressed and fulfilled in a timely manner.
• Conduct regular budget monitoring for projects utilizing financial services systems. Maintain accurate and up-to-date records of commitments and expenditures against substantial budgets to ensure clients remain on target and within budgetary constraints, thereby enabling project managers to make informed decisions.

If you are passionate about making a positive difference in the community, then this role is perfect for you!

Required experience and skills

• A Higher National Certificate (HNC) or A Higher National Diploma (HNC) in appropriate area or equivalent practical experience/range of knowledge.
• Experience in project management processes, procedures, and policies related to working within a high-demand project management and programme delivery environment.
• Sound and accurate IT knowledge, including proficiency in Microsoft Office, to effectively analyse information and data and to create electronic presentations.
• Demonstrated experience as a valuable member of a project team, preferably in a project support role or similar, with the ability to confidently implement projects independently.
• Strong communication skills, with the ability to confidently build relationships with stakeholders at all levels and provide guidance to colleagues on processes and documentation.
• Excellent problem-solving skills with the capacity to proactively identify challenges, resolve issues independently, plan effective solutions, and make informed, practical decisions.
• Exceptional literacy and numeracy skills are essential for effectively conducting financial analysis and reporting.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

You will benefit from 25 days annual leave, rising to 28 days after 5 years\’ service plus the opportunity to buy additional leave and an excellent local government pension scheme .

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further information

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role.

Please ensure all that any gaps in employment are covered in your CV.

Struggling to apply? Book onto a Digital Support Session in a library near you to get help navigating our application form (subject to availability)

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

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