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- Tasks: Handle calls, manage fines enforcement cases, and perform admin tasks.
- Company: Join HM Courts & Tribunals Service, supporting justice across England and Wales.
- Benefits: Earn £11.59 per hour, increasing to £12.53 after 12 weeks; full-time hours.
- Why this job: Gain valuable experience in a government role with in-house training and a supportive culture.
- Qualifications: Experience with Excel and customer service is preferred; admin experience is essential.
- Other info: Guaranteed interviews for veterans and military spouses meeting criteria.
Sector: Public Sector, Government role, ongoing temporary
Role: Admin Officer
Location: Gloucester
Hours & Pay: Full Time, Monday to Friday – £11.59 per hour for the first 12 weeks, rising to £12.53 per hour in the 13th week of employment.
Responsibilities:
- Taking calls, and dealing with challenging queries
- Dealing with admin processes including correspondence, write offs, reports and checks
- Reviewing accounts
- Managing fines enforcement cases
- General enforcement work
Person Specification:
- Must have, and be able to demonstrate, experience with Excel
- Previous administration experience
- Customer service experience (desirable)
In house training will be provided.
If successful, you will need to provide three years of referencing information as well as consent for Brook Street to conduct a disclosure check.
If this role matches your skill set and you are interested, please apply online today!
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fines officer (AO) – Band E
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Fines Officer. Understanding the nuances of handling challenging queries and managing fines enforcement cases will help you stand out during interviews.
✨Tip Number 2
Brush up on your Excel skills, as this role requires proficiency in the software. Consider taking a quick online course or tutorial to ensure you're comfortable with data management and reporting.
✨Tip Number 3
Prepare for customer service scenarios that may arise during the interview. Think of examples from your past experiences where you successfully handled difficult situations or queries.
✨Tip Number 4
Research HM Courts & Tribunals Service and their role within the Ministry of Justice. Being knowledgeable about the organisation will demonstrate your genuine interest and commitment to the position.
We think you need these skills to ace Fines officer (AO) – Band E
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Fines Officer position. Highlight key skills such as Excel proficiency and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in administration and customer service. Use specific examples that demonstrate your ability to handle challenging queries and manage administrative processes.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention your experience with Excel and any previous roles that involved similar responsibilities, showing how you can contribute to HMCTS.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Virtual Bridges
✨Showcase Your Excel Skills
Since the role requires experience with Excel, be prepared to discuss your proficiency. Bring examples of how you've used Excel in previous roles, whether for data analysis, reporting, or managing information.
✨Demonstrate Customer Service Experience
Customer service skills are desirable for this position. Think of specific instances where you successfully handled challenging queries or provided excellent service, and be ready to share these during the interview.
✨Prepare for Admin Process Questions
The role involves various administrative tasks. Familiarise yourself with common admin processes and be ready to discuss your previous experience in handling correspondence, reports, and checks.
✨Research HM Courts & Tribunals Service
Understanding the organisation's mission and values can set you apart. Research HMCTS and be prepared to explain why you're interested in working there and how you align with their goals.
