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For Companies At a Glance
- Tasks: Manage real-time resources to ensure top-notch customer service and support operational teams.
- Company: Join a growing, well-established business focused on delivering excellent customer experiences.
- Benefits: Enjoy a competitive salary of £27k-£32k plus additional benefits.
- Why this job: Be part of a dynamic team that values collaboration and offers opportunities for growth.
- Qualifications: Experience in real-time management, reporting systems, and strong analytical skills required.
- Other info: Ideal for those who thrive in a fast-paced environment and love problem-solving.
The predicted salary is between 23000 - 27000 £ per year.
Real Time Analyst
Cambridgeshire
£27k-£32k + Benefits
Cactus Search are delighted to be supporting a well-established business that has enjoyed growth in recent years and is now looking to grow even more by adding a Real Time Analyst to its resource planning function.
The Real Time Analyst will be responsible for ensuring effective utilisation of resources to provide best in class customer service in the most efficient way possible. You will supervise the day in real time by providing intraday management and analysis of changes in customer contact behaviours and forecast variances to support operational teams with their SLA targets.
Key Skills Needed:
- Strong background in real time management within a contact centre environment
- Experience with reporting systems, WFM tools and VOIP platforms (Ideally Power BI & Verint)
- Collaborative team player, who can build strong working relationships with the team and stakeholders
- Excellent analytical and numerical skills, identifying trends and opportunities
- Good communication skills at varying levels
- Strong attention to detail and has a can-do attitude
If the above opportunity sounds of interest, please forward your CV by hitting the apply button.
We look forward to hearing from you!
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Real Time Analyst employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Analyst
✨Tip Number 1
Familiarize yourself with the specific reporting systems and WFM tools mentioned in the job description, like Power BI and Verint. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your analytical skills by practicing real-time data analysis scenarios. You could create mock reports based on hypothetical customer contact behaviors to demonstrate your ability to identify trends and variances.
✨Tip Number 3
Network with professionals in the contact center industry, especially those who work as Real Time Analysts. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experiences in resource management and how you've successfully collaborated with teams to meet SLA targets. Real-life examples will showcase your capability and fit for the role.
We think you need these skills to ace Real Time Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Real Time Analyst position. Understand the key responsibilities and required skills, such as real-time management and experience with reporting systems.
Tailor Your CV: Customize your CV to highlight relevant experience in real-time management within a contact center environment. Emphasize your familiarity with WFM tools and any specific software mentioned, like Power BI and Verint.
Craft a Strong Cover Letter: Write a cover letter that showcases your analytical skills and ability to identify trends. Mention your collaborative nature and how you can build strong relationships with teams and stakeholders.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, reflecting your attention to detail and can-do attitude.
How to prepare for a job interview at Cactus Search
✨Showcase Your Real Time Management Experience
Be prepared to discuss your previous experience in real time management within a contact centre. Highlight specific examples where you effectively utilized resources to enhance customer service.
✨Familiarize Yourself with Reporting Systems
Since the role involves working with reporting systems and WFM tools, make sure you understand how Power BI and Verint function. Be ready to explain how you've used these tools in past roles.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've identified trends and opportunities in previous positions. Use concrete examples to illustrate your analytical and numerical skills, as these are crucial for the role.
✨Emphasize Team Collaboration
As a collaborative team player, be ready to share experiences where you've built strong working relationships with colleagues and stakeholders. This will show that you can integrate well into their team.
