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- Tasks: Assist guests and ensure their stay exceeds expectations in a dynamic hotel environment.
- Company: Join Novotel London West, part of Accor, a global leader in hospitality.
- Benefits: Enjoy free hotel stays, discounts worldwide, and continuous learning opportunities.
- Why this job: Be part of a passionate team that values creativity and exceptional service.
- Qualifications: Experience in Guest Relations at a 4*-5* hotel and excellent communication skills required.
- Other info: Flexible hours needed; embrace diverse opportunities across 5000 hotels globally.
The predicted salary is between 30000 - 42000 £ per year.
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Company Description
Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.
Job Description
We are excited to be looking for a Guest Relations Coordinator to join our team. We are looking for someone who is experienced in this field and above all, we want someone who enjoys being part of a team, working with our clients and is enthusiastic, creative and passionate about what they do!
In this diverse and challenging role you will assist the Guest Relations Executives and Manager to ensure guests are completely satisfied with their stay and to ensure the service they receive meets or exceeds their expectations. You will establish and develop personal contact with all our guests and be able to handle any guest queries or complaints promptly.
Responsibilities Include
- To ensure all guests receive an excellent stay as per our hotel standards
- To acknowledge and follow up on guest feedback and complaints with the relevant departments
- To help to organize informal meetings with long stay guests
- To assist the Guest Relations Manager with the development and implementation of VIP guest procedures
- To be visible and available around the lobby area during busy times
- To assist the Front Office team when busy
- To encourage comments and feedback from guests, enabling us to maintain and improve standards
Qualifications
- Previous experience in Guest Relations in a 4*- 5* hotel.
- Fluent in written and spoken English
- The ability to build rapport and communicate effectively with guests as well as team members and management
- Excellent grooming and personal presentation
- Diplomacy and self-control
- A commitment to providing exceptional customer service
- The ability to multitask and work under pressure
- Flexibility in working hours is essential as you will be required to work hours as per business requirements, which may include evenings, weekends and bank holidays.
Additional Information
- Free night stays in our UK hotels (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries
- Hospitality
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Guest Relation Coordinator employer: Novotelnorthbeach
Contact Detail:
Novotelnorthbeach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relation Coordinator
✨Tip Number 1
Make sure to showcase your previous experience in guest relations, especially in a 4*-5* hotel environment. Highlight specific situations where you successfully handled guest complaints or feedback, as this will demonstrate your ability to meet the hotel's high standards.
✨Tip Number 2
Emphasize your communication skills and ability to build rapport with guests. Consider preparing examples of how you've effectively interacted with clients in the past, as this role requires strong interpersonal skills.
✨Tip Number 3
Familiarize yourself with the Accor brand and its commitment to diversity and inclusion. Being able to discuss how you align with these values during your interview can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role may require evenings, weekends, and bank holidays, showing that you are adaptable and willing to meet the business's needs will be crucial.
We think you need these skills to ace Guest Relation Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in Guest Relations, especially in 4*-5* hotels. Emphasize your customer service skills and any relevant achievements that demonstrate your ability to meet guest expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention specific experiences where you successfully handled guest queries or complaints, and how you contributed to enhancing guest satisfaction.
Showcase Your Communication Skills: Since effective communication is key in this role, ensure your application reflects your fluency in English. Use clear and professional language throughout your CV and cover letter to demonstrate your ability to build rapport with guests and team members.
Highlight Flexibility and Team Spirit: In your application, mention your flexibility regarding working hours and your ability to work under pressure. Provide examples of how you have collaborated with a team to achieve common goals, particularly in busy environments.
How to prepare for a job interview at Novotelnorthbeach
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about guest relations and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Your Communication Skills
Since the role requires effective communication with guests and team members, be prepared to showcase your interpersonal skills. Practice articulating your thoughts clearly and confidently, and consider sharing a story where you successfully resolved a guest complaint.
✨Highlight Your Experience
Discuss your previous experience in guest relations, especially in 4*-5* hotels. Be ready to provide concrete examples of how you've handled guest feedback and complaints, and how you contributed to improving service standards.
✨Emphasize Flexibility and Teamwork
The job requires flexibility in working hours and a strong team spirit. Be sure to convey your willingness to adapt to varying schedules and your ability to collaborate effectively with colleagues to ensure guest satisfaction.
