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- Tasks: Lead and develop the Product Support Team to enhance customer satisfaction and drive revenue growth.
- Company: Join Edmund Optics, a top player in optics and photonics technology with a global reach.
- Benefits: Enjoy remote work options, a competitive salary, and perks like gym memberships and company events.
- Why this job: Be part of a dynamic team in a growing industry, making a real impact on customer experiences.
- Qualifications: Degree in engineering or science, 3+ years in technical sales, and strong leadership skills required.
- Other info: Office locations include Mainz, York, or Lyon, based on your preference.
The predicted salary is between 36000 - 60000 £ per year.
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics GmbH is looking for a
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics GmbH is looking for a
Product Support Manager EMEA (f/m/d)
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics’ customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.
Essential Functions:
- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability
- Efficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
- Work towards continuous improvement of sales process and customers’ journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
- Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
- Participate in tradeshows and conferences
- Interface with marketing to provide customer feedback and identify customer support needs to ensure EO’s service leadership
Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your profile:
- Degree in engineering, physics, mathematics, or hard science
- Minimum of three (3) years’ experience in technical sales and/or product support
- Proficiency in key optical engineering and physics concepts/optics industry experience preferred
- Knowledge of company products, applications, capabilities and sourcing possibilities
- Knowledgeable about sales and support processes
- Proven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphere
- Fluent in English, additional language skills preferred
- Strong organization skills
- Able to identify key objectives, set goals, and execute plans
- Excellent communication and presentation skills, both written and verbal
- Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)
What we offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including:
- Company pension scheme
- Group accident insurance
- Mobile working opportunity
- Extensive training and development offer
- Subsidized gym membership
- Jobbike
- Company events
- …and a lot more!
This office-based position can be located in Mainz (Germany), York (UK) or Lyon (France), depending on the candidate\’s preference.
Please send any applications to hr@edmundoptics.de.
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Product Support Manager EMEA (f/m/d) employer: Edmund Optics, Inc.
Contact Detail:
Edmund Optics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager EMEA (f/m/d)
✨Tip Number 1
Familiarise yourself with the optics and photonics industry. Understanding the key concepts and current trends will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the optics sector, especially those who work at Edmund Optics or similar companies. Attend relevant conferences and tradeshows to make connections and gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Since the role involves managing a team, be ready to share specific examples of how you've successfully led teams and improved customer satisfaction in previous roles.
✨Tip Number 4
Research Edmund Optics' products and services thoroughly. Being able to speak knowledgeably about their offerings and how they relate to customer needs will set you apart during discussions with hiring managers.
We think you need these skills to ace Product Support Manager EMEA (f/m/d)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Product Support Manager EMEA. Familiarise yourself with the key functions and qualifications listed in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in technical sales or product support, especially if it relates to optics or engineering. Use specific examples to demonstrate your leadership skills and ability to manage teams effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your strong written and verbal communication abilities. Consider including examples of successful presentations or customer interactions you've had in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses how your skills and experiences align with the needs of Edmund Optics. Mention your willingness to travel and your enthusiasm for contributing to customer satisfaction and revenue growth.
How to prepare for a job interview at Edmund Optics, Inc.
✨Understand the Product Range
Familiarise yourself with Edmund Optics' product offerings and applications. Knowing the specifics about their optics, imaging, and photonics technology will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Leadership Skills
As a Product Support Manager, you'll need to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance to illustrate your leadership capabilities.
✨Prepare for Technical Questions
Expect to face technical inquiries related to optical engineering and physics concepts. Brush up on key principles and be ready to discuss how they apply to real-world scenarios, especially in relation to customer support and sales processes.
✨Demonstrate Customer-Centric Thinking
Emphasise your commitment to customer satisfaction during the interview. Be prepared to discuss strategies you've implemented in previous roles to enhance customer experience and how you would approach this at Edmund Optics.
