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For Companies At a Glance
- Tasks: Greet and serve customers with enthusiasm while ensuring a memorable shopping experience.
- Company: Join FatFace, a brand committed to social and environmental missions.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: Be part of a friendly team that values customer satisfaction and personal growth.
- Qualifications: Customer service experience is a plus; bring your positive attitude and teamwork spirit.
- Other info: Flexible part-time hours perfect for students looking to gain experience.
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
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To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
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Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
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Efficient and attentive service at the tills ¿ processing sales, orders and refunds
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Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor
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General housekeeping and tidying of the shop floor and back of house
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Keeping up to date with company activity and promotions
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Supporting floor moves, sale set ups and launches
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To abide by all FatFace policies and procedures
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Ensure GDPR procedures are adhered to at all times
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To deliver excellent customer service standards focussing on customer needs and satisfaction
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Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
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Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
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Proactively provide a personal, genuine and authentic approach
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Acting with integrity, demonstrates a passion for, interest in and understanding of others
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Values and respects the team at all levels, getting on well with everyone around you
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Play an active and positive part in the team by embracing every opportunity to be a part of what¿s going on
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Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
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Proactively offer customer alternative ways to buy across our whole multichannel proposition
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Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment
Experience
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Experience in a customer service environment is desirable but not essential
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Excellent interpersonal and communication skills
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Positive can-do attitude
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Ability to work productively in a high-pressure environment
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Confidence in taking the initiative and working under own direction at times
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Team player
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Great time management
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25 days holiday plus bank holidays
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Generous monthly discount allowance
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Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
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THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learning
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Dental Insurance (employee funded)
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Pension scheme
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EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
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Sick pay allowances
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Sabbatical leave in line with service
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Enhanced Family Friendly polices i.e. Maternity Leave
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Refer a friend scheme
London Bridge Store Crew (Part-Time) employer: Fat Face
Contact Detail:
Fat Face Recruiting Team
recruitment@Fatface.com
StudySmarter Expert Advice 🤫
We think this is how you could land London Bridge Store Crew (Part-Time)
✨Tip Number 1
Show your enthusiasm for customer service! When you meet us, let your passion for helping others shine through. Share a personal story about a time you went above and beyond for a customer.
✨Tip Number 2
Familiarize yourself with our products and brand values before the interview. This will help you demonstrate your genuine interest in FatFace and how you can contribute to our mission.
✨Tip Number 3
Practice your communication skills! Since excellent interpersonal skills are key for this role, consider role-playing scenarios where you interact with customers to enhance your confidence.
✨Tip Number 4
Be prepared to discuss how you handle high-pressure situations. Think of examples from past experiences where you maintained a positive attitude and worked effectively as part of a team.
We think you need these skills to ace London Bridge Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with providing exceptional customer service and working in a team.
Show Your Enthusiasm: Express your passion for the FatFace brand in your cover letter. Mention specific products or values of the company that resonate with you, demonstrating your genuine interest in the role.
Highlight Relevant Experience: Even if you don't have direct experience in retail, emphasize any customer service roles you've held. Discuss how your interpersonal skills and positive attitude can contribute to creating memorable experiences for customers.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fat Face
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the FatFace brand during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns with the company's values.
✨Demonstrate Your Interpersonal Skills
Since excellent communication is key for this role, practice active listening and engaging with the interviewer. Use friendly body language and maintain eye contact to show that you are genuinely interested in the conversation.
✨Prepare for Situational Questions
Anticipate questions about how you would handle various customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Familiarize Yourself with the Brand
Research FatFace's products, values, and recent promotions before the interview. Being knowledgeable about the brand will help you answer questions more effectively and demonstrate your commitment to the company.
