Branch Assistant

Branch Assistant Location: South Hertfordshire Salary: From £28,000 – £31,000 (Dependent on Experience) + Generous Bonus Job Type: Full-time, Permanent (44 hours per week) Job Overview We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Branch Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment. Key Responsibilities * Provide excellent customer service, assisting customers with product selection and inquiries. * Accurately process sales transactions and manage account-related queries. * Build and maintain strong customer relationships to encourage repeat business. * Promote new products, special offers, and seasonal promotions. * Handle telephone and email inquiries promptly and professionally. * Assist in the warehouse as required. * Assist with deliveries as required. Candidate Requirements: * Previous experience in a trade counter or plumbers' merchant environment is preferred. * Strong customer service and communication skills. * Basic knowledge of plumbing and heating products is advantageous. * Proficiency in using sales and inventory management software. * Excellent organisational skills and attention to detail. * A proactive approach and ability to thrive in a fast-paced setting. Additional info: * Competitive Salary: Negotiable based on experience. * Generous Bonus Scheme: Recognising and rewarding your contribution. * Opportunities for professional growth and career progression. * Work in a well-established business with a strong reputation for staff satisfaction. * Pension scheme and other benefits. Simon Acres Group are acting as the employment agency