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- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and hygiene across our stunning hotels.
- Company: Join Perle Hotels, a luxury group known for modern experiences in breathtaking Highland locations.
- Benefits: Enjoy a competitive salary, performance bonuses, gym membership, discounts, and subsidised accommodation.
- Why this job: Be part of a winning team with a focus on employee satisfaction and a positive work culture.
- Qualifications: Experience with housekeeping systems is a plus, but passion and attention to detail are key!
- Other info: Work in beautiful Portree, surrounded by nature and rich history.
The predicted salary is between 27500 - 38500 £ per year.
Winner of the Kings Award for Enterprise 2024! Our Bosville, Marmalade and Bracken Hide Hotels are hiring a Cluster Head Housekeeper to join their team in Portree, The Isle of Skye. This is a full time permanent contract, and you will be working 45 hours a week, Monday through to Sunday.
As a Cluster Head Housekeeper you will be responsible for planning, organizing, and developing the overall operations of the housekeeping department in accordance with the company’s standards, ensuring all areas of the hotels are thoroughly kept clean and tidy as per all cleanliness and hygiene guidelines. You will pay close attention to detail and manage the housekeeping team efficiently to ensure staff satisfaction and optimum performance.
Prior experience with Stayntouch, Trustyou and RotaCloud systems is preferred, but not required.
What’s in it for you?
- An annual salary of £33,000 per annum.
- End of season performance bonus of up to 5% of your salary.
- Time off in lieu (TOIL).
- Company Pension.
- Free 24 hours Skye Gym Membership.
- Refer to a friend Bonus.
- Employee Discounts.
- Friends & family discounted hotel rates across the group.
- Meals on shift.
- Uniform.
- Employee Assistance Programme.
- Heavily Subsidised Staff Accommodation.
Duties and Responsibilities:
- Organize employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on all procedures and policies.
- Ensure that all the shifts are properly covered, ensuring team member productivity and room cleanliness.
- Ensure bedrooms and public areas are maintained to the highest-level of cleanliness and hygiene.
- Ensure correct levels of stock including chemicals, consumables and linen are kept at a correct level by using a par stocking process.
- Ensure that all procedures and policies concerning COSHH, and the use of chemicals and cleaning products are practiced at all times.
- Encouraging a culture of positive employee relations by having effective and clear communication with all housekeeping team members.
- Work closely with the linen supplier (if applicable) ensuring counts and orders are placed in a timely manner. Ensure sufficient levels of linen are in line with the hotels occupancy, there should be no overstocked or understocked linen items.
- Keep all housekeeping back of house areas tidy and efficiently stocked.
- Follow the hotels guest relations policy, including politely addressing our guests at all times and ensuring 100% guest satisfaction.
Cluster Head Housekeeper employer: Perle Hotels
Contact Detail:
Perle Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices of Perle Hotels. Understanding their approach to cleanliness and guest satisfaction will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of Perle Hotels, especially those in housekeeping roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Highlight any experience you have with similar hotel management systems like Stayntouch, Trustyou, or RotaCloud, even if it's not extensive. Showing a willingness to learn and adapt to new systems can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you manage team dynamics. As a Cluster Head Housekeeper, showcasing your ability to foster positive employee relations and maintain high morale will be crucial in your conversations.
We think you need these skills to ace Cluster Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping management. Include any specific systems you've worked with, like Stayntouch or RotaCloud, even if it's not required.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention how you can contribute to maintaining high cleanliness standards and team satisfaction.
Highlight Attention to Detail: In your application, emphasise your attention to detail and organisational skills. Provide examples of how you've successfully managed teams and maintained cleanliness in previous roles.
Show Enthusiasm for the Role: Express genuine enthusiasm for the Cluster Head Housekeeper position and the opportunity to work at Perle Hotels. Mention what excites you about their commitment to luxury and guest satisfaction.
How to prepare for a job interview at Perle Hotels
✨Research the Hotels
Before your interview, take some time to learn about the Bosville, Marmalade, and Bracken Hide Hotels. Familiarise yourself with their unique features, values, and the overall guest experience they aim to provide. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Your Leadership Skills
As a Cluster Head Housekeeper, you'll be managing a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any strategies you've used to ensure high standards of cleanliness and staff satisfaction.
✨Demonstrate Attention to Detail
Given the importance of cleanliness and hygiene in this role, be ready to provide examples of how you've maintained high standards in previous positions. Discuss specific processes or systems you've implemented to ensure thorough cleaning and organisation.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the hotel's culture, team dynamics, or expectations for the role. This shows your enthusiasm and helps you assess if it's the right fit for you.
