Concierge Manager

A large international organisation is seeking a Concierge Manager to lead a team of Concierges to provide excellent customer service and hospitality. The Concierge Manager will have previous experience working in a similar role and have strong experience handling challenging and high-profile situations. In addition, the Concierge Manager will be able to pass an Enhanced DBS check and have a basic understanding of building maintenance tasks and managing third-party groups like suppliers.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Lead, develop and enhance the Concierge team
• Lead on the weekly rota to ensure suitable cover is in place
• Be the first point of contact for colleagues and support on issues
• Contract manage support service partners, such as security and repairs
• Create and deliver customer focused training for the team to ensure the company continually improves the level of service
• Propose and deliver additional services to enhance the customer experience
• Ensure customers receive advance communication of disruptive works in good time, this includes supporting vulnerable adults
• Build trust with our customers, capturing important feedback from customers

Knowledge, skills and qualifications:

Essential:

• Have a lead concierge team, ideally in a high end and customer focused role
• Previously managed customer s expectations, able to handle challenging and high-profile situations
• Basic understanding of maintenance tasks and overseeing suppliers
• Strong communication skills and able to work well with others
• Highly professional and disciplined
• Be able to pass an Enhanced DBS check

Salary: GBP45,000 to GBP50,000 DOE

Benefits: Pension, Life Assurance, 25+8 days hols, private medical, retail discounts, and more

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