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- Tasks: Support the Store Manager and ensure excellent customer service.
- Company: Join a fast-paced fashion store making a difference in St Ives, Cornwall.
- Benefits: Enjoy 38 days annual leave, early wage access, and generous discounts.
- Why this job: Be part of a team that funds life-saving research while developing your career.
- Qualifications: Experience in customer service and supervisory roles is essential.
- Other info: Flexibility for weekend and holiday shifts is required.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for an Assistant Store Manager to join our fashion store team in St Ives, Cornwall so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
Ensuring highest standard of customer service
Achieving targets
Maintaining a high standard of visual merchandising
Maximising sales through physical and digital channels
Supporting with the recruitment and development of volunteers
Achieving expectations within campaign activities
Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
Experience in a customer facing role
Supervisory experience
Commercially driven to encourage new ideas
Inclusive approach to developing teams
Passion for delivering exceptional customer service and achieving the highest retail standards
Results driven but with a recognition of right result, right way.
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
38 days annual leave (plus the option to buy and sell leave)
Wagestream – claim early access to your wages as you earn them
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discounts on gym memberships
Discounts with a wide range of retailers
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Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarize yourself with the brand and its values. Understanding what the store stands for will help you align your approach to customer service and team management, which is crucial for the Assistant Store Manager role.
✨Tip Number 2
Showcase your leadership skills during the interview. Be prepared to discuss specific examples of how you've inspired and supported a team in previous roles, as this is key to succeeding in this position.
✨Tip Number 3
Highlight your experience with visual merchandising. Since maintaining high standards in this area is part of the job, be ready to share your ideas on how to create appealing displays that drive sales.
✨Tip Number 4
Demonstrate your flexibility and willingness to work weekends and bank holidays. This shows that you understand the demands of the retail environment and are committed to contributing to the team's success.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supervisory roles. Emphasize any achievements related to sales targets and team development, as these are key aspects of the Assistant Store Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles. Show that you understand the values of the company and how you can contribute to their success.
Highlight Flexibility: Since the role requires flexibility to work weekends and bank holidays, make sure to mention your availability in your application. This shows that you are ready to meet the demands of a fast-paced retail environment.
Showcase Your Results-Driven Approach: Provide examples in your application that demonstrate your results-driven mindset. Discuss how you've achieved targets in past roles and how you plan to maximize sales through both physical and digital channels in this new position.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive customer journey.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll be supporting the Store Manager and leading the team in their absence. Highlight your supervisory experience and provide examples of how you've inspired and developed teams in previous roles.
✨Discuss Your Commercial Awareness
Be prepared to talk about how you can drive sales and achieve targets. Discuss any innovative ideas you've implemented in the past that have led to increased sales or improved visual merchandising.
✨Emphasize Flexibility and Teamwork
Given the fast-paced nature of the store, it's important to show that you're flexible and willing to work weekends and bank holidays. Share examples of how you've successfully collaborated with a team to meet demanding schedules or overcome challenges.
