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For Companies At a Glance
- Tasks: Provide top-notch customer service and support across multiple brands.
- Company: Join Hamlin Knight, specialists in HR, Office Support, and Sales & Marketing.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the hero for customers, solving their issues and ensuring satisfaction.
- Qualifications: Previous experience in customer service and strong IT skills required.
- Other info: Work collaboratively in a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
2 days ago by Hamlin Knight – Recruitment Specialists in Human Resources, Office Support and Sales & Marketing, As a Customer Care Associate, your primary responsibility is to provide exceptional customer service and support to ensure customer satisfaction and loyalty across multiple brands. You will be the main point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience throughout their interaction with the company., * Build and maintain positive relationships with customers
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Answers incoming customer service telephone calls in a professional and efficient manner.
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Handle incoming customer inquiries via telephone and/or E Mail to provide appropriate and timely responses. Listen attentively to customer concerns, evaluating all appropriate information, troubleshooting problems, and providing accurate information to address concerns.
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Processing orders into the ERP system, ensuring accuracy in order details to facilitate smooth order fulfillment.
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Proactively update customers with shipping dates, anticipated delays and any additional information required by the customer.
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Prepare invoices and any other associated or requested documentation as required.
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Progress missing or delayed shipments, liaising with couriers as needed and keeping the customer updated.
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Process returns in a timely and efficient manner keeping customer informed throughout the process.
Previous experience within a similar role
Excellent customer service skills
Good knowledge of IT systems including Word, Excel and SAP
Excellent team player, * Call Centre
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Customer Service
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Administrator
Customer Care Administrator employer: Hamlin Knight
Contact Detail:
Hamlin Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of ERP systems, especially if you have experience with SAP. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 3
Practice active listening techniques. During the interview, show that you can listen attentively and respond thoughtfully to questions, mirroring the skills needed for the role.
✨Tip Number 4
Prepare examples of how you've built positive relationships with customers in the past. Sharing specific stories can illustrate your customer service skills and commitment to satisfaction.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Administrator position. Understand the key responsibilities and required skills, such as customer service excellence and proficiency in IT systems.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize your ability to handle inquiries, resolve issues, and maintain positive relationships with customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hamlin Knight
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided exceptional customer service in the past. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Familiarize Yourself with the Company
Research the company and its brands before the interview. Understanding their values, products, and customer service approach will help you tailor your responses and demonstrate your genuine interest in the role.
✨Demonstrate Problem-Solving Abilities
Prepare to answer questions about how you handle difficult customer situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your ability to troubleshoot effectively.
✨Highlight Your IT Proficiency
Since the role requires knowledge of IT systems like Word, Excel, and SAP, be ready to discuss your experience with these tools. Mention any relevant projects or tasks where you utilized these applications to enhance your efficiency.
