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- Tasks: Lead customer collaboration and improve service levels for Unilever Ice Cream.
- Company: Join the world's largest ice cream company with over 100 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a team that delivers smiles through innovative ice cream solutions.
- Qualifications: Customer-focused mindset with strong analytical and communication skills required.
- Other info: Opportunity to train and coach new team members.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Ice Cream Customer Collaboration Specialist IH Value Channel
Location: Kingston
ABOUT ICE CREAM: Life Tastes Better with Ice Cream
As ice cream makers we are serious about happiness. With warm hearts, we create the coolest products, and we supply them to our consumers. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. If you are in the current Unilever Ice Cream business or considering working for the newly separated Ice Cream business, you will work for the Global leading Ice Cream player in a growing category.
The UKI is one of the biggest ice-cream markets in Europe and the wider world, delivering nearly £500m turnover across Retail, Out-of-Home and D-COMM channels. This role is an exciting opportunity to join the UKI SCLT leadership team and lead the In-Home Customer Services team.
JOB PURPOSE
The Customer Collaboration Specialist IH Value Channel is the supply chain face of Unilever Ice Cream to our customers. The ultimate goal of the role is to make Unilever the preferred supplier that our customers want to work with. Role holders are primarily responsible for working with our customers on forecasting & events to improve Unilever’s customer relationships through delivery of brilliant service levels, OSA & Forecast Accuracy.
RESPONSIBILITIES
Key Metrics
- Fulfilment Rate – Dispatch Rate %, CCF / Customer Measure of Service, OSA/OLA
- Customer Service – AGS
- Forecast Bias – 4w FB, 1w FB
- Forecast Accuracy – 4w FA, 1w FA
- Innovation OTIF
- Cost-to-serve savings delivered
- Customer Trade Terms compliance to LET grid
Operations & Systems
Forecasting
- Provide customer-specific insights & recommendations based on analysis & collaborative discussions to positively influence the forecast accuracy & bias of promotional volumes.
- Owns the volume phasing of promotions, using data and insights to improve forecast accuracy and bias.
- Support in review of customer-specific baseline forecast, providing insights & recommendations to CAM, Demand Planning & customers.
Order to Deliver
- Provide information & input to customer execution teams to inform short-term decision-making process.
- Management & planning of exceptional events to facilitate effective execution by O2D teams.
Projects, Innovation & Capabilities
- Leads small scale customer projects that help Unilever stand out vs other suppliers.
- Collaborate with customer to ensure correct set up of NPD.
- Provides guidance and support to CD and other stakeholders on the feasibility and execution of initiatives.
Continuous Improvement & Problem Solving
- Review compliance with logistics trade terms and identify opportunities to improve with customers.
- Identify savings opportunities and work with internal and external stakeholders on planning and execution.
External Communications & Relations
- Act as the supply chain face of Unilever to our customers.
- Lead communication to customer on service performance & incidents.
- Expected to visit customer offices and sites on a frequent basis to develop face-to-face relationships.
Line Management & Coaching
- Training & coaching for new CCS starters may be an expectation of this role.
ALL ABOUT YOU
Minimum Requirements
- A customer-focused mindset.
- Willing and able to travel to meet customers.
- Strong internal and external stakeholder management.
- Excellent quantitative analytical skills.
- Proficiency in English & Maths.
- Strong communication and interpersonal skills.
Ideal Requirements
- Advanced skillset in Microsoft Excel.
- Experience working with retail customers.
KEY INTERACTIONS
- Customer – Commercial & Supply contacts
- CD – Customer Account Managers & Customer Business Managers
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Ice Cream Customer Collaboration Specialist IH Value Channel employer: Unilever Brazil
Contact Detail:
Unilever Brazil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ice Cream Customer Collaboration Specialist IH Value Channel
✨Tip Number 1
Familiarize yourself with the ice cream market, especially in the UKI region. Understanding the dynamics of this specific market will help you speak knowledgeably about customer needs and trends during your interactions.
✨Tip Number 2
Develop your analytical skills, particularly in forecasting and data analysis. Being able to provide insights based on data will set you apart as a candidate who can contribute to improving forecast accuracy and customer relationships.
✨Tip Number 3
Network with professionals in the ice cream and retail sectors. Building relationships with current employees or industry contacts can give you valuable insights into the company culture and expectations for the role.
✨Tip Number 4
Prepare to discuss your experience with customer collaboration and stakeholder management. Be ready to share specific examples of how you've successfully managed relationships and improved service levels in previous roles.
We think you need these skills to ace Ice Cream Customer Collaboration Specialist IH Value Channel
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Ice Cream Customer Collaboration Specialist position. Understand the key responsibilities and required skills, especially focusing on customer collaboration and forecasting.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, supply chain management, and any analytical skills you possess. Emphasize your ability to work with retail customers and your proficiency in Microsoft Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused mindset and your enthusiasm for the ice cream industry. Mention specific examples of how you've successfully managed customer relationships or improved service levels in previous roles.
Highlight Your Analytical Skills: In your application, be sure to mention your quantitative analytical skills. Provide examples of how you've used data to influence decision-making or improve forecast accuracy in past positions.
How to prepare for a job interview at Unilever Brazil
✨Show Your Customer-Centric Mindset
Emphasize your customer-focused approach during the interview. Share specific examples of how you've successfully managed customer relationships in the past, and how you prioritize their needs to enhance service levels.
✨Demonstrate Analytical Skills
Prepare to discuss your quantitative analytical skills. Bring examples of how you've used data to influence forecasting or improve service delivery. Being able to showcase your proficiency in Excel will also be a plus!
✨Highlight Communication Skills
Since this role involves frequent communication with customers, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated with stakeholders in previous roles, especially in challenging situations.
✨Be Ready to Discuss Travel Flexibility
As the role requires travel to meet customers, express your willingness and ability to travel. Share any relevant experiences where you’ve successfully built relationships through face-to-face interactions.
