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- Tasks: Help customers use and integrate scientific cameras, providing pre-and post-sales support.
- Company: TucsenPhotonics creates cutting-edge scientific cameras for academic research and scientific instruments.
- Benefits: Gain hands-on experience in a tech-driven environment with opportunities for growth and learning.
- Why this job: Join a dynamic team, work on innovative technology, and make an impact in scientific research.
- Qualifications: Interest in microscopy, proficiency in C++, and experience with Linux & Python required.
- Other info: Position based in Birmingham; flexibility to work outside traditional hours may be needed.
The predicted salary is between 30000 - 42000 £ per year.
TucsenPhotonics is looking for a technically minded science oriented support expert who can help customers use, test and integrate their products. Tucsen produce scientific grade cameras for use in academic research (microscopy, physics, spectroscopy, etc.) and also as components within scientific instruments (Screening, testing, analyzing machines).
The primary role of the Technical Support Specialist is to provide pre-and post-sales product and integration support relating to TucsenPhotonics camera products.
The position will work alongside an existing TucsenPhotonics global sales and support team to provide front line product support and assist integrators with software support.
The position will require you to learn camera technology and the software used to control the cameras including programming basic example applications.
The position is based in the UK office in central Birmingham. You are expected to be at the office unless working on a project or with customers which requires you to be off site. Occasionally you may be expected to work outside classical UK business hours to reach customers located in central Europe and West Coast United States.
The salary depends on exprience and qualifications – A fresh graduate will differ from an experienced employee or someone with higher academic experience (Masters/PhD)
Duties
- Understanding products, software and use cases.
- Track and manage all technical support requests
- Arranging support sessions with counterparts in the China offices
- Assist customers integrating our cameras using our SDK
- Create customer support material
- Performing product tests and investigations
- Support the existing field sales team
- Assist sales by attending demonstrations and trade shows
- Other duties assigned by management.
Job Requirements
- Interest in Microscopy and Imaging technology
- Competent in C++
- Experience with Linux & Python strong positive
- Excellent customer relationships and interpersonal skills
- Proficiency to follow up and meet deadlines
- Ability to act with discretionary decision making
- Self-motivated
- Flexibility to work outside traditional working hours
Reed- UNLIMITED | Technical Support Specialist | united kingdom employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reed- UNLIMITED | Technical Support Specialist | united kingdom
✨Tip Number 1
Familiarize yourself with TucsenPhotonics' products and their applications in microscopy and imaging technology. Understanding the specific use cases will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your C++ programming skills, as well as your knowledge of Linux and Python. Being able to discuss your experience with these technologies confidently will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from your past experiences where you successfully resolved technical issues or provided exceptional support, as this is crucial for the Technical Support Specialist role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the position may require you to work outside traditional UK business hours, showing that you are adaptable and willing to accommodate different time zones will be a plus.
We think you need these skills to ace Reed- UNLIMITED | Technical Support Specialist | united kingdom
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Specialist position at TucsenPhotonics. Familiarize yourself with their products and the technologies involved.
Tailor Your CV: Highlight your relevant experience in microscopy, imaging technology, and programming languages like C++ and Python. Make sure to showcase any customer support experience and your ability to work with technical products.
Craft a Strong Cover Letter: In your cover letter, express your passion for science and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to assist customers effectively. Show enthusiasm for working with TucsenPhotonics' products.
Prepare for Technical Questions: Be ready to discuss your technical knowledge during the interview process. Brush up on your understanding of camera technology, software integration, and any relevant projects you've worked on. This will help you stand out as a candidate.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of microscopy and imaging technology. Be prepared to discuss how you would approach integrating camera products and any relevant experience you have with C++, Linux, or Python.
✨Demonstrate Customer Support Skills
Since the role involves providing support to customers, highlight your excellent interpersonal skills. Share examples of how you've successfully resolved customer issues in the past and how you build positive relationships.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you need to demonstrate your problem-solving abilities. Think about how you would track and manage technical support requests or assist customers with software integration.
✨Flexibility and Availability
Discuss your willingness to work outside traditional hours if needed. This shows that you are committed to meeting customer needs, especially when dealing with clients in different time zones.
