The role involves supporting clients nationally across the UK with a range of technical issues. This can be as simple as replacing a piece of broken hardware, but will include a wide variety of software and hardware related tasks. The top five duties include:
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Visiting clients across the UK as required by the Company
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Diagnosing the root cause of technical issues on site, with the help of remote support where required
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Fixing technical issues quickly to enable clients to return to normal trade
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Reporting themes and trends to the Company to enable continuous improvement
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Training clients in the use of their hardware and software while on site helping them to leverage the benefits of the Foodhub platform
Our clients are generally busy takeaway or restaurant owners. Some own multiple branches in the same town or across the country. We have a remote telephone-based service to support them, and we also have a team of Account Managers in the field. This role is to enable the Company to act promptly and resolve technical issues as quickly as possible.
The ideal candidate will have a strong technical leaning. We will provide full training; but a baseline of technical knowledge and interest is required. The hours of work are generally unsociable as they mirror takeaway opening hours. We will aim to reduce unsociability as much as possible and balance this with time off during peak ‘social hours’ on a rota basis. We are looking for people who are personable, confident, ambitious to grow with the Company, and willing to learn and work hard.
Candidates must have a full clean driving licence and have access to a vehicle for work purposes, * Account management: 3 years (required)
- Customer service: 2 years (required)
Licence/Certification:
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Driving Licence & Car (required)
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33 days holidays (inclusive of Bank Holidays)
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5 flexible Bank Holidays – Work them if you choose and use the leave days elsewhere in the year.
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Holiday exchange – Buy up to 5 days holiday per year
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Car Allowance
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Employee Assistance Programme
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Wellness Scheme
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Discounted Cancer Screening
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Discount Hub
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Cycle to Work Scheme
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Gym Membership – Contribution of up to £30 per month
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Will Writing Service
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Mobile or Tech Salary Sacrifice Scheme
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Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
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Death in Service – Salary x4 Life Cover
Job Type: Full-time
Pay: £30,780.00 per year
Additional pay:
- Commission pay
Benefits:
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Cycle to work scheme
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On-site parking
Schedule:
- 8 hour shift
Contact Detail:
FOODHUB Recruiting Team
