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- Tasks: Lead IT service delivery and manage technical projects for continuous improvement.
- Company: Join a dynamic tech company in Leeds, focused on innovation and growth.
- Benefits: Enjoy flexible working arrangements and competitive pay at £400 per day.
- Why this job: Be part of a collaborative culture that values your input and fosters professional growth.
- Qualifications: Degree-level education with ITIL and project management qualifications preferred.
- Other info: This is a contract role with potential for permanent employment.
The predicted salary is between 48000 - 72000 £ per year.
This role is to cover the period whilst a permanent hire is made - you will be able to apply permanently.
As part of an ever-expanding technical function, this client has identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT service provision as well as delivering, at a 'hands-on' level, IT programmes of work as part of the company's continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross-functional development, and systems integration projects.
The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high-level business case, project leadership, management, quality, and timely delivery of the project.
- Third party supplier delivery of application services
- Co-ordination and control of third-party supplier delivery of WAN, LAN, and telephony platforms
- 3rd party hosted solutions
- Desktop design and delivery
Solution Development and Delivery:
- Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment
- Applies significant knowledge of industry trends and developments to improve delivery of new services
- Recognizes system deficiencies during the delivery process and liaises with technical SMEs to implement effective solutions
- Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements
- Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff, and business change project management
- Owns the delivery lifecycle and is responsible for managing technical risks throughout the project
- Communicates and enforces standards
- Performs design reviews and mentors members of the virtual team
- Manages technical resources within budget and project schedule
- Operates at company level, providing consultancy and direction to internal and external resources
- Manages supplier interaction and expectations regarding delivery effort
- Develops strong relationships with internal stakeholders
- Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions
Technical Expertise:
- Good technical understanding of IT technologies across: LAN, WAN, SAN, Microsoft operating systems and application stacks e.g. MS server, SQL databases, MS exchange email
- Has worked in a pressured environment managing teams from internal and external parties
- Delivered complex and multi-work stream IT technical projects
- Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news
- Resolves and/or escalates issues in a timely fashion
- Understands how to communicate difficult/sensitive information tactfully
Qualifications:
- ITIL
- Higher Education qualification in IT/Management or work-based experience
- Ideally holds a Project delivery qualification (Prince2)
CONTRACT - Service Delivery Manager / Technical Delivery Manager Hybrid - Leeds - £400PD Flex employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CONTRACT - Service Delivery Manager / Technical Delivery Manager Hybrid - Leeds - £400PD Flex
✨Tip Number 1
Familiarise yourself with ITIL and project management methodologies like Prince2. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to best practices in service delivery.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in service delivery or technical project management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex IT projects in the past. Highlight your ability to coordinate between technical teams and stakeholders, as this is crucial for the role.
✨Tip Number 4
Research the company’s current projects and challenges. Being knowledgeable about their operations will allow you to tailor your discussions during interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace CONTRACT - Service Delivery Manager / Technical Delivery Manager Hybrid - Leeds - £400PD Flex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and project management. Emphasise your ITIL and project delivery qualifications, as well as any specific technical expertise related to LAN, WAN, and Microsoft technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your hands-on experience with IT programmes and your ability to manage third-party suppliers effectively. Be sure to express your enthusiasm for the position.
Highlight Relevant Achievements: In your application, include specific examples of past projects where you successfully managed service delivery or led technical teams. Use metrics to demonstrate your impact, such as improved service levels or successful project completions.
Showcase Communication Skills: Since the role involves liaising with stakeholders and managing supplier expectations, highlight your communication skills. Provide examples of how you've effectively communicated complex information to both technical and non-technical audiences.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of IT technologies relevant to the role, such as LAN, WAN, and Microsoft operating systems. Be prepared to discuss how you've applied this knowledge in previous projects.
✨Demonstrate Project Management Skills
Highlight your experience with managing complex IT projects, especially those involving multiple work streams. Use specific examples to illustrate your ability to lead teams and deliver results under pressure.
✨Emphasise Stakeholder Communication
Prepare to discuss how you have effectively communicated with stakeholders in the past. Share examples of how you've identified their needs and managed expectations, particularly in challenging situations.
✨Understand the Company’s Continuous Improvement Goals
Research the company’s current initiatives and be ready to discuss how you can contribute to their continuous improvement plan. Show that you are proactive and can bring innovative solutions to the table.
