2nd Line Support Engineer

2nd Line Engineer

3 month initial contract
£300 – £325 p/d (inside IR35)

Full time onsite in London

The IT department within a leading construction engineering business is seeking a highly proactive and analytical service desk engineer for an initial 3 month contract.

Responsibilities:

1. Logging of tickets and managing through to resolution (both hardware and software).
2. Installation and configuration of new hardware, software, and services.

Requirements:

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

Experience supporting the following:

• Windows OS Support (Windows 10)
• Active Directory and Office 365 Admin
• Microsoft Teams
• Supporting anti-virus products (not Crowdstrike in this case)
• Ideally an understanding of web gateway filtering.
• An understanding of networking concepts including support of VPNs.
• Experience working on a service desk / management and prioritization of ticket queues. Experience working with ServiceNow would be beneficial although is not a requirement.

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