Head of Payments/Customer Services/Retail Banking

A small prestigious international bank is in search of a “hands-on” manager to oversee back office operations, including treasury settlements, SWIFT payments, customer services, and retail banking for the London branch. Responsibilities for this role include: * Managing a team to process treasury settlements, SWIFT payments (75%), and retail banking (25%) * Authorising SWIFT payments and treasury settlements * Ensuring updated CDD/EDD * Supervising cashiers and ensuring service delivery of VISA & Debit Cards * Providing support to Relationship Managers for HNWI and private banking * Reviewing processes, procedures, and operational risks Your experience must include: * Extensive experience in treasury back office operations and SWIFT payments within the banking sector * Relevant background in retail and private banking * Strong staff management skills * Excellent communication and presentation abilities for client interaction * Capacity to work effectively under pressure, demonstrate initiative, and exhibit problem-solving skills Please note this role will be working 5 days a week in the London office. If you are interested in this role please contact usasap with your CV