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For Companies At a Glance
- Tasks: Engage with customers daily and provide top-notch administrative support.
- Company: Join a leading transport services company that's growing fast and values teamwork.
- Benefits: Enjoy a competitive salary of £29,250 plus bonuses and a supportive work environment.
- Why this job: This role offers a chance to develop your customer service skills in a friendly team.
- Qualifications: Experience in customer service and proficiency in Excel and Microsoft Office are essential.
- Other info: Be prepared for on-call duties one night a week and one weekend every seven weeks.
The predicted salary is between 29250 - 29250 £ per year.
Our client a leading transport services company is currently seeking a Transport Customer Service Administrator to join this fast paced and growing business. The operational role ideally is looking for someone with Customer Service/ administration experience looking for their next challenge and to join this friendly and dedicated team.
Your Responsibilities will include:
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Dealing with Customers daily, Great listening skills
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Scheduling routine maintenance and liaising with clients
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Assisting with vehicle procurement, licensing, registrations
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Preparing driver documentation and working with the drivers
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Providing administrative support to the Customer Service Manager
Ideally you will come from a customer services role, and have experience using Excel and Microsoft Office. You will be organised and have excellent attention to detail and be a great communicator and team player -, * Administrative
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Administrative Support
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Communicator
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Customer Service
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Transport
You will be required to be on call 1 night per week (leaving 1 hour early) and will include one weekend in 7 (on the phone.)
Hours: 830am – 530pm – Widnes offices
Salary will be £29,250 per year plus bonus
Customer Account Manager employer: James Ltd
Contact Detail:
James Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarize yourself with the transport industry and the specific services offered by our client. Understanding their operations will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled customer inquiries or resolved issues in the past. This will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 3
Brush up on your Excel and Microsoft Office skills, as these are essential for the role. Consider taking a quick online course or tutorial to refresh your knowledge and be ready to discuss your proficiency.
✨Tip Number 4
Prepare to discuss your organizational skills and attention to detail. Think of specific instances where these traits have helped you succeed in previous roles, as they are crucial for managing administrative tasks effectively.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Account Manager position. Understand the key responsibilities and required skills, such as customer service experience and proficiency in Excel and Microsoft Office.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize your organizational skills, attention to detail, and any previous roles that involved communication with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer inquiries and provide administrative support effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at James Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Organizational Skills
Since the role involves scheduling and administrative tasks, be prepared to discuss how you stay organized. You could mention tools or methods you use to manage your time effectively and ensure that nothing falls through the cracks.
✨Familiarize Yourself with Transport Industry Terms
Brush up on relevant terminology related to transport services and logistics. This knowledge will not only help you understand the role better but also show your enthusiasm for the industry during the interview.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
