Centre Support Manager

A position has arisen for a Centre Support Manager based in London.  Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other. As Centre Support Manager, you will manage customer relations and the reception team to maintain exceptional service standards across all communication channels. You will oversee customer data management and marketing events, ensuring compliance with legal and ethical standards. Additionally, you will provide administrative support to the Centre management team, aiding business decisions to enhance Centre performance. Responsibilities: Managing and being responsible for ensuring compliance with Porsche Cars GB Strategy Guidelines (PSG), within the Centre including: Facilities management, mystery shopper guidelines, employee training records, onboarding of new employees and processing leavers, marketing activities and social medial. Overall, assisting the management team in ensuring the Centre is compliant with Porsche’s brand standards Planning and organising local Centre marketing activities, both on and offsite in accordance with PSG, including arranging suitable events, procurement of event suppliers and supervision of on-site event teams Monitoring customer feedback responses on a daily basis, monitoring and responding as required in conjunction with the Complaints procedure Assisting with and maintaining the Centre marketing plan Managing the day to day operation of the reception team including staff motivation and development, conducting the team reviews and appraisals, holidays and rota’s etc Managing the reception team effectively to ensure that they provide the highest levels of customer service which would be measured by external and internal feedback Managing and coordinating all Centre’s social activities within budget Minimum Attributes: Proven experience within a management role in a franchised automotive dealership or hospitality environment Ability to motivate a team, ensuring that all operational goals and customer service standards are met Experience of event management Capable of addressing operational or customer-related challenges with quick, effective solutions. Ensuring the quality of operations and services is maintained at a high standard. Familiarity with dealership management software, CRM systems, and basic office tools (e.g., Microsoft Office). Full Driving License Benefits: This role is a full-time opportunity located in greater London: Monday to Friday 8.00am to 6.00pm A basic salary up to £37,500 depending on experience Bonus of up to 15% of basic salary, paid quarterly during the year Ability to participate in a tax efficient VW Group Employee Car Ownership Scheme Option of a further VW Group Vehicle at preferential leasing rates 33 days holiday per year (including Bank Holidays), with extra days for long service Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program – support and advice on issues impacting your wellbeing PRG is committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. Applying Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK.   If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you