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- Tasks: Lead and inspire your team to deliver exceptional customer service and meet business objectives.
- Company: Join WH Smith, a growing brand with a rich heritage in airports, hospitals, and more.
- Benefits: Enjoy a supportive work culture with opportunities for personal development and recognition.
- Why this job: Be part of a mission to enhance every journey, making a real impact on customers' experiences.
- Qualifications: Experience as a Store Manager or equivalent in a fast-paced retail environment is preferred.
- Other info: Ideal for those who thrive in dynamic settings and want to develop their leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
WH Smith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
As a Store Manager in our Edinburgh store you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it’s a commute to work/education, or a holiday abroad.
What being a Store Manager is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
- Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
- Playing a key role to make sure your colleagues are supported, set clear and measurable targets, which are reviewed regularly, and ensure team members are aware of their performance
- Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
- Having a robust people and succession plan in place and work with the Region to support people development and succession planning, including review and development plans for all colleagues
- Keeping teams up to date on stores business performance and appropriately challenging what can be done to improve
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
What our Store Leadership Team would love to see:
- Current Store Manager (or equivalent) in a fast-paced retail or similar environment – ideally with multi-site experience, but not essential
- Confident in energising, influencing and motivating store management and teams to deliver exceptional service and performance
- Organised, proactive – able to prioritise at pace in a fast-paced retail environment
- Experience in managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews
- Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment
- Strong stakeholder management experience, able to influence and communicate with your team, peers, head office colleagues and senior stakeholders with gravitas and conviction
#J-18808-Ljbffr
M&S Store Manager - Edinburgh employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&S Store Manager - Edinburgh
✨Tip Number 1
Familiarize yourself with WH Smith's values and mission. Understanding their commitment to enhancing customer journeys will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced retail environments during the interview. Be ready to share specific examples of how you've motivated teams and improved performance, as this aligns closely with what WH Smith is looking for.
✨Tip Number 3
Prepare to discuss your approach to people development. WH Smith values a supportive environment, so be ready to explain how you've successfully managed the employee lifecycle and fostered growth within your teams.
✨Tip Number 4
Research the local Edinburgh market and community. Being knowledgeable about local opportunities will demonstrate your ability to maximize business potential and engage with the community effectively.
We think you need these skills to ace M&S Store Manager - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced retail environments, especially any leadership roles. Emphasize your ability to motivate and develop teams, as well as your experience with performance management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Mention specific examples of how you've successfully led teams and improved performance in previous roles.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in managing teams, meeting business objectives, and creating a positive work environment. Use metrics where possible to demonstrate your impact.
Prepare for the Interview: Research WH Smith and their values. Be ready to discuss how you can contribute to their mission of enhancing customer journeys and how your leadership style aligns with their goals.
How to prepare for a job interview at Funky Pigeon
✨Show Your Leadership Skills
As a Store Manager, you'll need to inspire and lead your team. Be prepared to share specific examples of how you've motivated your team in the past, especially in fast-paced environments. Highlight your ability to create a supportive culture that encourages development.
✨Understand the Business Objectives
Familiarize yourself with WH Smith's business goals and how they align with the role. Be ready to discuss how you can contribute to meeting these objectives and improving store performance. This shows your commitment to the company's success.
✨Demonstrate Stakeholder Management Experience
You will be working with various stakeholders, so it's crucial to showcase your experience in managing relationships. Prepare examples of how you've effectively communicated and influenced others, whether it's with your team or senior management.
✨Emphasize Customer Experience
WH Smith values exceptional customer service. Be ready to discuss your approach to enhancing customer experiences and how you've implemented strategies to ensure satisfaction in previous roles. This will demonstrate your alignment with the company's mission.
