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- Tasks: Join a dynamic team to drive global strategies and support high-impact projects.
- Company: ServiceNow is a leading tech company transforming how work gets done for over 8,100 customers.
- Benefits: Enjoy flexible work options, a supportive culture, and opportunities for career growth.
- Why this job: Gain exposure to senior leadership and work on strategic initiatives that shape the future of technology.
- Qualifications: Ideal candidates have 3+ years of experience, preferably in strategy consulting or tech operations.
- Other info: ServiceNow values diversity and offers accommodations for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World’s Most Admired Companies.
Reporting to the Head of Growth Strategy, Global Strategic Customer Engagements (Elevate), the Global Strategic Customer Engagements (Elevate) Senior Associate will be joining a team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in. This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization.
As a Global Strategic Customer Engagements (Elevate) Senior Associate you will support the design and execution of several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities – and you will help drive their successful execution. As part of your role, you will also support strategic large deal engagements with our most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership.
Priorities & Responsibilities
- Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale:
- Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
- Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company’s senior leadership.
- Manage overall program/project progression for identified initiatives leveraging program and project management best practices.
- Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities.
- Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines.
- Own project management responsibilities for the highest-priority deals, including managing deal timelines, actions and next steps, coordinating across internal and external stakeholders, and facilitating both internal and customer-facing meetings as needed to ensure successful deal progression.
- Champion collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., targeted executive briefing support).
- Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams.
Qualifications
- Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development.
- Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline.
- Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables).
- Advanced MS Excel spreadsheet skills and Advanced MS PowerPoint skills.
- Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.
- Self-starter who thrives and can multitask in a fast-paced environment. Must enjoy working in a highly collaborative environment. Continuous improvement and growth mindset. Problem-solving, conflict resolution, active listening, and time management skills.
- Experience in matrixed management environments, with strong stakeholder management skills.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Global Strategic Customer Engagements (Elevate) Senior Associate employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Strategic Customer Engagements (Elevate) Senior Associate
✨Tip Number 1
Familiarise yourself with ServiceNow's products and services. Understanding their cloud-based platform and how it enhances business operations will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of ServiceNow on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued for the Global Strategic Customer Engagements role.
✨Tip Number 3
Prepare to discuss your experience in cross-functional collaboration. Highlight specific examples where you've successfully worked with diverse teams, as this is crucial for the role's responsibilities.
✨Tip Number 4
Stay updated on industry trends and challenges in the tech sector. Being knowledgeable about current events and innovations will demonstrate your passion and commitment to the field during discussions with hiring managers.
We think you need these skills to ace Global Strategic Customer Engagements (Elevate) Senior Associate
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and qualifications for the Global Strategic Customer Engagements (Elevate) Senior Associate position. Tailor your application to highlight how your experience aligns with the specific requirements mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also demonstrate your understanding of ServiceNow's mission and values. Use specific examples from your past experiences that showcase your skills in strategy consulting, project management, and cross-functional collaboration.
Highlight Relevant Experience: In your CV, focus on your relevant work experience, especially any roles that involved strategy consulting or project management in the tech industry. Use quantifiable achievements to illustrate your impact in previous positions, such as successful projects or improvements you implemented.
Showcase Communication Skills: Given the importance of effective communication in this role, ensure that your application reflects your ability to convey complex ideas clearly. Use concise language and structure your documents well, making it easy for the hiring team to see your qualifications at a glance.
How to prepare for a job interview at ServiceNow
✨Understand the Company and Its Culture
Before your interview, take some time to research ServiceNow's mission, values, and recent achievements. Understanding their innovative approach and how they empower organisations will help you align your answers with their goals.
✨Showcase Your Project Management Skills
Given the emphasis on program and project management in this role, be prepared to discuss specific examples of how you've successfully managed projects in the past. Highlight your ability to coordinate across teams and manage timelines effectively.
✨Prepare for Data-Driven Discussions
Since the role involves synthesising data and developing business cases, brush up on your analytical skills. Be ready to discuss how you've used data to inform decisions or drive strategies in previous roles.
✨Communicate Clearly and Confidently
Effective communication is key for this position. Practice articulating complex ideas in a clear and concise manner. Consider preparing a few slides or a presentation to demonstrate your ability to convey information effectively.
