Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second level support to users globally, both onsite and remotely.
- Company: Join News Corp, a leading global media and information services company.
- Benefits: Enjoy flexible working options and a dynamic corporate culture.
- Why this job: Be part of a fast-paced environment that values innovation and teamwork.
- Qualifications: 12 months of Service Centre experience and relevant IT certifications required.
- Other info: Experience in the newspaper or media industry is a plus.
The predicted salary is between 28800 - 43200 £ per year.
The Service Desk role is to provide professional and effective first and second level support to all News Corp business users and departments globally on various networks and computer systems within the organization, onsite or remotely.
Experience:
- Minimum 12 months Service Centre experience in a corporate environment
- Proven experience working directly with multiple levels of customers, including senior management
- Proven experience working with various operating systems such as Windows, OSX, and others
- Desired: Newspaper or media industry experience
Qualifications:
- Microsoft MCIPT/MCP – Windows 10
- ITIL v3/4 Foundation Certificate
- Apple ACHDS, ACTC
Abilities:
- Ability to build effective working relationships at all organizational levels
- Ability to effectively translate technical information and procedures to end-users
- Ability to handle multiple responsibilities and remain productive in fast-paced, time-sensitive environments
Job Category:
News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content worldwide. Its businesses span news and information services, book publishing, digital real estate, cable network programming in Australia, and pay-TV distribution in Australia. Headquartered in New York, News Corp operates primarily in the United States, Australia, and the United Kingdom.
#J-18808-Ljbffr
Contact Detail:
News Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the specific operating systems mentioned in the job description, such as Windows and OSX. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in a Service Centre environment, especially if it involved supporting senior management. Be prepared to share examples of how you effectively resolved issues for high-level users.
✨Tip Number 3
Showcase your ability to build relationships across different levels of an organisation. Think of instances where you've successfully collaborated with various departments or teams, as this is crucial for the role.
✨Tip Number 4
If you have any experience in the newspaper or media industry, make sure to mention it. This background can be a significant advantage, as it shows you understand the unique challenges and demands of the sector.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles, particularly any work with multiple levels of customers and various operating systems like Windows and OSX. Emphasise your ability to build relationships and translate technical information.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at News Corp and mention any specific experience you have in the newspaper or media industry. Highlight your qualifications, such as Microsoft certifications and ITIL Foundation Certificate.
Showcase Relevant Skills: When writing your application, focus on your abilities to handle multiple responsibilities and remain productive in fast-paced environments. Provide examples of how you've successfully managed these situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a support role.
How to prepare for a job interview at News Corporation
✨Showcase Your Technical Skills
Make sure to highlight your experience with various operating systems like Windows and OSX. Be prepared to discuss specific technical issues you've resolved in the past, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Customer Service Experience
Since the role involves working directly with users, share examples of how you've successfully supported customers in previous positions. Emphasise your ability to communicate technical information clearly to non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to manage multiple responsibilities or work under pressure, and be ready to explain how you handled them.
✨Research the Company Culture
Understanding News Corp's values and culture can give you an edge. Familiarise yourself with their operations and recent news, especially in the media industry, to show your genuine interest in the company during the interview.
