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For Companies At a Glance
- Tasks: Provide top-notch support to users on various networks and systems, both onsite and remotely.
- Company: Join News Corp, a leading media organization with a global presence.
- Benefits: Enjoy a diverse workplace with equal opportunity and potential for growth.
- Why this job: Be part of a dynamic team that values fun and proactive personalities in a fast-paced environment.
- Qualifications: 12 months of service center experience and familiarity with multiple operating systems required.
- Other info: Ideal for those passionate about technology and customer service in the media industry.
The predicted salary is between 30000 - 42000 £ per year.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets
Job Description:
The Service Desk role is to provide professional and effective first and second level support to all News Corp business users and departments globally on the various networks and computer systems within the organization, onsite or remotely.
Experience:
- Minimum 12 months Service Centre experience in a Corporate environment
- Proven experience working directly with multiple levels of customers, including senior management
- Proven experience working with various operating systems such as Windows, OSX and other operating systems
- Newspaper or Media industry experience (desired)
Qualifications:
- Microsoft MCIPT/ MCP – Windows 10
- ITIL v3/4 Foundation Certificate
- Apple ACHDS, ACTC
- SalesForce – Admin (Desired)
Abilities:
- Fun, proactive personality
- Ability to build effective working relationships at all levels of the organization
- Ability to effectively translate technical information and procedures to end-users
- Ability to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments
Job Category:
#J-18808-Ljbffr
Desktop Support Analyst employer: News Corporation
Contact Detail:
News Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Make sure to highlight your experience in a Service Centre environment. Since the role requires at least 12 months of experience, be ready to discuss specific scenarios where you provided effective support to users.
✨Tip Number 2
Familiarize yourself with the various operating systems mentioned in the job description, especially Windows and OSX. Being able to demonstrate your proficiency in these systems during the interview will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to communicate technical information clearly. Prepare examples of how you've successfully translated complex technical issues into easy-to-understand language for end-users, as this is crucial for the role.
✨Tip Number 4
If you have any experience in the newspaper or media industry, make sure to mention it. This background can give you an edge, as it shows you understand the unique challenges and needs of the organization.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Desktop Support Analyst position. Understand the key responsibilities and required qualifications, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your Service Centre experience and any direct interactions with customers, especially senior management. Mention specific examples of how you've provided support in a corporate environment.
Showcase Technical Skills: Clearly list your technical skills related to various operating systems like Windows and OSX. If you have certifications such as Microsoft MCIPT or ITIL, make sure to highlight them prominently in your application.
Personalize Your Application: Use a friendly and proactive tone in your cover letter. Explain why you are excited about the opportunity at News Corp and how your personality aligns with their company culture.
How to prepare for a job interview at News Corporation
✨Show Your Technical Skills
Be prepared to discuss your experience with various operating systems like Windows and OSX. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Customer Service Experience
Since the role involves working with multiple levels of customers, including senior management, share examples of how you've successfully interacted with different stakeholders. Emphasize your ability to communicate technical information clearly and effectively.
✨Highlight Relevant Certifications
If you have certifications like Microsoft MCIPT/MCP or ITIL v3/4, make sure to mention them during the interview. These qualifications can set you apart from other candidates and show your commitment to professional development.
✨Emphasize Your Adaptability
The job requires handling multiple responsibilities in a fast-paced environment. Share experiences where you've successfully managed competing priorities or adapted to changing situations, showcasing your proactive personality and ability to remain productive under pressure.
